Purchasing & Licensing FAQs

Progress Telerik and Kendo UI product licenses include 12 months of product updates (new features and fixes) and technical support.

Support can be received via our online ticketing system with 24 to 72 hours turnaround time or over the phone if your license allows it. Additional access to product updates and technical support can be purchased with the initial license purchase or later, which will extend the maintenance within the desired period.

You can contact us to discuss your specific case at Telerik-sales@progress.com.

A Subscription license gives you continuous product updates, technical support and access to our full suite of AI productivity, UI customization tools and enterprise-ready features. This includes modern AI capabilities like the Agentic UI Generator, AI Coding Assistants, document processing Agent tools, etc, as well as Page Templates, Building Blocks, ThemeBuilder, helping teams accelerate development, maintain brand consistency, and streamline handoffs. Selected Subscription plans also include Single Sign‑On (SSO) + SCIM for easier user management, account provisioning and improved enterprise security.

Each license allows one developer to work with the product. If you purchase a license for a product bundle, such as DevCraft Complete, all the tools in the bundle are licensed to one developer, and only that developer can develop products with the tools in the bundle.

The license holder can assign license developers and managers through Your Account in the section Licensed Users and reassign them anytime. All assigned users will automatically receive credentials to log into the system. Also see the next question "What is the difference between license holder, developer and manager?"

Licensed developers are the people who use the purchased software. They can download product installers and have access to technical support. Each assigned license developer takes up one of the purchased developer seats from the license.
License managers can only assign developers to a license. They do not take up seats and have no access to product downloads and technical support. The license manager role is designed for people who do not use the purchased product, but have authority to assign and remove license developers.
License holders are the people who purchase and own the license. By default, a license holder is also a developer and a manager. However, the holder can reassign their seat to another developer. In this way, the license holder will remain only a license manager and will not have access to product downloads and technical support.
Even when license holders and managers are not developers, they always have access to non-technical customer care related to account management, licensing, sales, renewals, etc.

The licensed developers can install the controls on multiple machines, including a laptop, home desktop, work desktop, etc. However, you can only use the license on a single machine at a single time.

Progress Telerik and Kendo UI licenses have no deployment limitations—they can be used for an unlimited number of applications spanning various servers and domains.

No, the license should be renewed to continue using the product without interruptions.

You can check the “Renewals & Upgrades” section below or contact us to discuss your specific case at Telerik-sales@progress.com.

• It’s required by the End User License Agreement—each developer using our components in design time (e.g. within Visual Studio) needs to be assigned to a license.
• Being assigned to a license gives you direct access to all new product versions for the time of your subscription.
• Gives you access to the support team.
• If you are simultaneously the person who purchased the license and the only developer who will be using it, you don’t need to do anything, since you have been automatically assigned.

Transferring a license will change the license holder. This is different from the more common scenario to assign developers or managers to a license. If you need to transfer a license to a new user, please request this via our Licensing Support form Your Account -> Support Center -> Contact Us -> Licensing Support. We will need to know the email address of the new license holder. If there is no existing Telerik user for the specified email address, we will create one.

We recognize that some organizations have policies in place to restrict the use of AI code generation and other related technology. All our AI technology is opt-in and needs to be explicitly installed. 

A license key is used to activate and authorize the use of Telerik and Kendo UI products and the DevCraft UI, DevCraft Complete, and DevCraft Ultimate bundles.

Personal developer license key files are associated with individual licensed developers and are intended primarily for local development. For CI/CD build pipelines and automated deployments, we recommend using deployment keys.

You need a single license key file, which authorizes your access to all the Telerik and Kendo UI products included in the DevCraft bundle (ThemeBuilder excluded).

After downloading a trial, purchasing or renewing your license for Telerik and Kendo UI products, you will be able to obtain a license key file from Your Account dashboard.

To simplify the process, we have also automated this step in our web installers, Control Panel tool, Visual Studio and Visual Studio Code extensions. If you are installing or upgrading through these tools, they will automatically download your personal developer license and store the license key in your home directory, making it available for all projects that you develop on the machine. This way, you won’t need to worry about the licensing part as it will be automatically resolved.

For CI/CD builds and automated deployments, create a deployment key from the Deployment Keys page in Your Account.

Integrating the license key is straightforward and easy process:

• Add the Key to Your Project: Place the license key file in your project directory.
• Automatic Validation: The Telerik products will automatically detect the key file and validate it, enabling full functionality without requiring manual activation. For Kendo UI products, you need to perform an npx activation command as described in the documentation.

Every Telerik and Kendo UI product comes with comprehensive "Getting Started" documentation that outlines each step of the process.

Yes, the license key expires at the end of your subscription:

• For trial users, this is at the end of your 30-day trial.
• For commercial license holders*, this is when your subscription period expires.

* An expired perpetual license key is valid for the product versions published before the license expiration date.

You will need to obtain and install a new license key after starting a trial, buying a new license, renewing a license, or upgrading an existing license.

You can update your license key file via one of the options:

1. Download it from Your Account dashboard.
2. Automatically download it from the Control Panel tool, Visual Studio and Visual Studio Code extensions. If you are installing or upgrading through these tools, they will automatically download your personal developer license and store the license key in your home directory, making it available for all projects that you develop on the machine.

If your license has expired, the product will continue to function in existing applications, but rebuilding or republishing it may be restricted.

In cases where a valid license key file is not detected, the following behaviors may occur:

• A warning message in the build log
• A watermark over the UI/ UI components

A personal developer license key file can be used across multiple projects by the licensed developer it belongs to. Existing CI/CD pipelines that use personal developer license keys will continue to work, but we recommend using deployment keys for CI/CD scenarios.

A deployment key can be used across multiple builds, pipelines, and environments for its registered application. Create a separate deployment key for each application.

No, the license activation and validation are performed offline.

No, do not add the license key file or its contents to source control. Also, do not store the license key in plain text in build definitions.

To activate Telerik and/or Kendo UI each developer must be assigned to their own license or seat. Each developer must use a license key that is associated with their personal account.

Yes. Upon renewing your subscription, you have two convenient options to update your license key:​

• Manual Download: You can log in to your account portal and download the updated license key file from Your Account dashboard.
• Upgrade Wizard: If you use Visual Studio or Visual Studio Code, the integrated Upgrade Wizard lets you update your license automatically by downloading the new key file based on your renewed subscription.​

The Telerik and Kendo UI licensing system validates via the license key file each product’s expiration date individually.

Please refer to the links below to review the license key activation documentation applicable to the product/s you use.

• Kendo UI for Angular
• KendoReact
• Kendo UI for Vue
• Kendo UI for jQuery
• Telerik UI for Blazor
• Telerik UI for ASP.NET Core
• Telerik UI for ASP.NET MVC
• Telerik UI for ASP.NET AJAX
• Telerik UI for .NET MAUI
• Telerik UI for WinForms
• Telerik UI for WPF
• Telerik Reporting
• Telerik Report Server
• Telerik JustMock
• Telerik Document Processing

Deployment keys are dedicated license keys designed specifically for CI/CD build pipelines and automated deployments. Each key is tied to a registered application and the exact Telerik or Kendo products it uses, simplifying license management across your environments. 

 

Yes, existing pipelines that use personal license keys will continue to work. However, personal license keys are tied to individual developers, while deployment keys are designed specifically for CI/CD scenarios.

If your pipeline currently uses a personal license key, we recommend replacing it with a deployment key. Each product has a dedicated help article with step-by-step instructions for making this change.

 

No. Each developer must still have an assigned license and use their personal license key for local development. Deployment keys should not be used for local development. They are intended only for CI/CD builds and automated deployments.

 

Yes. Deployment keys expire at the end of your license period. After renewing or upgrading your license, obtain an updated deployment key and replace the existing value stored in your CI/CD environment.

 

If you hold a perpetual license, your key remains valid for all product versions published before the expiration date, even after your support period ends. 

 

Yes. You can use the same deployment key across multiple builds, pipelines, and environments for the registered application. Since deployment keys are application-specific, you should create a separate key for each application. 

Treat deployment keys as secrets. Store them as protected environment variables or secure files provided by your CI/CD platform. Never commit a deployment key to source control or hardcode it in a build definition. 

Remove the exposed key from your account, create a replacement, and update the secret used by your pipelines. Deployment keys can be replaced independently without affecting developers’ personal license keys. 

No. A deployment key validates your Telerik or Kendo product license during the build, while a Telerik API key authenticates package restoration. Depending on your setup, your pipeline may require both. 

 

No, license validation and activation are performed offline. 

Multi-Factor Authentication (MFA) adds an extra layer of security to your account.

After entering your email address and password, you'll be asked for a 6-digit verification code from your authenticator app. The code is generated using the Time-Based One-Time Password (TOTP) standard and typically changes every 30 seconds.

This means that knowing your password alone is not enough to sign in. An attacker would also need access to your authenticator or another valid authentication method.

You can use an authenticator app that supports TOTP (Time-Based One-Time Password) authentication. TOTP is an open standard, so you are not tied to a specific authenticator app.

Common options include:

• Microsoft Authenticator
• Google Authenticator
• Authy
• Password managers with TOTP support, such as 1Password or Bitwarden

You don't need to install a separate Progress or Telerik authenticator app. If you want to switch authenticator apps later, disable MFA and set it up again with the new app.

1. Go to Your Account | Edit Your Profile and find the Multi-Factor Authentication panel.
2. Click Enable MFA.
3. Scan the QR code with your authenticator app. If you cannot scan it, copy the setup key and enter it manually.
4. Enter the 6-digit verification code generated by your authenticator app to confirm the setup.
5. Save your recovery codes somewhere secure, then close the dialog.

Once setup is complete, the panel will show Enabled. The next time you sign in with your email and password, you'll also be asked for a verification code.

MFA is optional, but we strongly recommend enabling it to add another layer of protection to your account.

When signing in, you may see a prompt to set up MFA. You can choose:

• Set up MFA to configure it immediately.
• Not now to continue without enabling MFA.

If you select Not now, you won't be prompted again. You can still enable MFA at any time from the Multi-Factor Authentication panel on the Edit Your Profile page.

When you enable MFA, you'll receive 10 recovery codes. They provide a backup way to access your account if you lose access to your authenticator app. Each recovery code can be used only once.

• Save the codes before closing the MFA setup dialog.
• Store them somewhere secure and separate from the device running your authenticator app, such as a password manager or a securely stored printed copy.
• Treat recovery codes like passwords. Anyone who has access to one may be able to use it as your second authentication factor.

Recovery codes cannot be displayed again after the initial setup. If you need a new set, disable MFA and enable it again. This creates new recovery codes and invalidates the previous set.

If you have your recovery codes, you can use one instead of the 6-digit verification code.

1. On the sign-in page, choose the option to use a recovery code.
2. Enter one of your unused recovery codes to sign in.
3. Go to Edit Your Profile | Manage MFA and use a recovery code to disable your existing MFA configuration.
4. Enable MFA again and configure it on your new device.

Setting up MFA again will also generate a new set of recovery codes.

If you no longer have access to your authenticator and don't have any recovery codes, contact us through the Support Center.

For security reasons, MFA cannot simply be disabled upon request. Our Support team will need to verify your identity before MFA can be removed from your account.

To avoid losing access to your account, keep your recovery codes somewhere secure and separate from the device running your authenticator app.

1. Go to Your Account | Edit Your Profile.
2. In the Multi-Factor Authentication panel, click Manage MFA.
3. Enter the current 6-digit code from your authenticator app. If you no longer have access to the app, select Use a recovery code.
4. Click Verify and Disable.

Disabling MFA removes the current authenticator configuration and invalidates your existing recovery codes.

You can enable MFA again at any time from the same panel.

TOTP verification codes depend on time, so an incorrect device clock is one of the first things to check. TOTP generates codes using the current time and commonly uses 30-second intervals.

Check the following:

• Your device's date and time: Make sure automatic date and time are enabled.
• The code is current: If the code is about to change, wait for the next one and try again.
• You're using the correct account: If your authenticator contains multiple accounts, make sure you're using the code for your Telerik/Progress account.
• You're entering the full 6-digit code: Make sure there are no missing or incorrectly entered digits.

If the codes still aren't accepted, use a recovery code to sign in and configure MFA again.

Yes. If MFA is enabled, resetting your password does not disable MFA.

After setting a new password, you'll still need to provide a valid verification code to complete authentication. If you don't have access to your authenticator app, you can use an available recovery code instead.

This provides additional protection because access to your email account and a password reset alone are not enough to bypass MFA.

If your account signs in through your organization's Single Sign-On (SSO), authentication is handled by your organization's identity provider.

Any MFA requirements for SSO authentication are therefore managed by your organization through its identity provider rather than through the Telerik/Progress account MFA configuration.

For this reason, the Multi-Factor Authentication panel is not available for accounts that authenticate through SSO.

• You can use a credit card to purchase a license via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and UnionPay. Once the order is complete, you will receive the invoice and be able to download the license immediately. If you have a VAT or TAX exemption certificate and need to use it for your online purchase, you need to get in touch with us so that we can validate it and allow you to complete the order without tax.
• In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerik-sales@progress.com —we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice, or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
• If you need to proforma your invoice, get in touch with us at Telerik-sales@progress.com
• We accept checks issued in US dollars sent to the address below. We will create a customer account and will enable your license(s) immediately after we clear the check.

  Progress Software Corporation
  15 Wayside Rd, Suite 400
  Burlington, MA 01803
  United States

You can purchase a license for another user online if you know the email address where the product will be activated. The license user will automatically receive an email with further instructions on how to use the license. The invoice will be received on the email address entered under “Billing details”.

Yes, you can. If you would like to place an order through one of our Resellers, please visit our Resellers page for more information.

You can see your orders in Your Account under Your Orders.

Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Telerik or Kendo UI product license. There are no refunds for any product purchases or renewals once the source code has been downloaded. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.

We offer a 10% discount to educational, government and non-profit organizations, provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are a member of the respective institution.

Please contact us for more information and tell us the competing products that you own at the time, and products from our portfolio that you wish to use.

You can save while browsing our website or by sending us useful information. We’ll activate points in your account, which you may choose to use with your future purchases.

The following activities can help you save more:

• Complete your profile (1000 points)
• Send a testimonial (1500 points)
• Send a Code Library Project (up to 10,000 points)
• Send general feedback (up to 3,000 points)
• Send bug report (up to 3,000 points)
• Send feature request (up to 3,000 points)
• Test a beta product (up to 10,000 points)
• Send case study (5000 points)
• Vote in a poll (100 points)
• Fill in a survey (1000 points)
• Send localization files for a product (up to 3,000 points)
• Refer friends/colleagues (10,000 points); those referred must be first-time customers

* Variations apply on a case-by-case basis.

100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals.

You can download the licensed product version from the Control Panel which you find under the “Latest downloads for you” section in Your Account. The Control Panel is a small Windows utility which will notify you when a new version of the Telerik or Kendo UI product(s) you have purchased is available. Once you download the product of your choice, run the installer to install it on your machine.

The installer will also install Telerik Visual Studio Extensions and Kendo UI Visual Studio Extensions, which you can use to keep your projects up to date. They notify you of new product versions available and prompt you to run the Telerik or Kendo UI Upgrade Wizard to automatically upgrade the references in your project to the latest version.

For detailed information on downloading, installing and upgrading, please check the documentation articles for your product.

There are a few ways to install new product version:

• Download the Control Panel from Your Account. For instructions on how to upgrade to the new version in your application, you can refer to the respective product documentation.
• You can install a newer version using Telerik NuGet server or download the files in MSI, ZIP and hotfix formats, all accessible under the Download section in Your Account. You can find them by navigating from Your Account -> Downloads -> Respective product -> Select version.
• You can also use the Telerik or Kendo UI Upgrade Wizard to automatically upgrade the references in your project to the latest version.

You can find them by navigating from Your Account -> Downloads -> Respective product -> Select version.

Please visit Your Licenses page in Your Account to review the specific upgrade options and pricing applicable to you.

Yes, renewing your subscription license is needed to ensure uninterrupted access to the product. By renewing your license, you also ensure continued access to new versions of your product and 24 to 72 hours turnaround support (depending on the support package) provided by the developers who build the product.

You can use the auto-renewal option or renew your license by logging in to Your Account and going to the Your Licenses page. Make sure you renew before your license expires. You'll receive up to five reminder emails before your subscription expires. We'll send them at 90 days, 60 days, 30 days, 15 days and 5 days before expiration.