Progress Telerik product licenses are perpetual and within the first 12 months include product updates (new features and fixes) and technical support. Support can be received via our online ticketing system with 24 to 72 hours turnaround time or over the phone, if your license allows. Additional access to product updates and technical support can be purchased with the initial license purchase or later, which will extend the maintenance within the desired period. You can contact us to discuss your specific case at Telerik-sales@progress.com.
Each license allows one developer to work with the product. If you purchase a license for a product bundle, such as DevCraft Complete, all the tools in the bundle are licensed to one developer, and only that developer is able to develop products with the tools in the bundle.
The license holder can assign license developers and managers through Your Account in the section Manage Licensed Users and re-assign them anytime. All assigned users will automatically receive credentials to log into the system. Also see the next question "What is the difference between license holder, developer and manager?"
The licensed developers can install the controls on as many machines as they need to, including a laptop, home desktop, work desktop, etc.
Progress Telerik product licenses have no deployment limitations - they can be used for an unlimited number of applications spanning various servers and domains.
For continuous product updates and technical support service you need to purchase a support subscription. You can check the “Upgrades and Subscription Renewals” section here or contact us to discuss your specific case at Telerik-sales@progress.com.
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You can purchase a license for another user online if you know the email address where the product will be activated. The license user will automatically receive an email with further instructions on how to use the license. The invoice will be received on the email address entered under “Billing details”.
Yes, you can. If you would like to place an order through one of our Resellers, please visit our Resellers page for more information.
You can see your orders in “Your Account” and the invoice can be provided to you by request.
Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Telerik product license. There are no refunds for any product purchases or renewals once the source code has been downloaded. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.
We offer a 10% discount to educational, government and non-profit organizations, provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are member of the respective institution.
Please contact us for more information and tell us the competing products that you own at the time, and products from our portfolio that you wish to use.
You can save while browsing our website or by sending us useful information. We’ll activate points in your account, which you may choose to use with your future purchases.
The following activities can help you save more:
* Variations apply on a case-by-case basis.
100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals.
You can download the licensed product version from the Telerik Control Panel which you can get from Your Account. The Control Panel is a small Windows utility which will notify you when a new version of the Telerik product(s) you have purchased is available. Once you download the product of your choice, run the installer to install it on your machine.
The installer will also install Telerik Visual Studio Extensions, which you can use to keep your projects up-to-date. They notify you of new product versions available and prompt you to run the Telerik Upgrade Wizard to automatically upgrade the references in your project to the latest version.
For detailed information on downloading, installing and upgrading, please check the documentation articles for your product.
The best way is to download the Control Panel from Your Account. For instructions on how to upgrade to the new version in your application you can refer to the respective product documentation.
From Your Account page, go to “Products & Subscriptions”, select the product you have and hit “Download”:
By renewing your license, you ensure your continued access to new versions of your product and 24 to 72 hours turnaround support (depending on the support package) by the developers who build the product.
The best time to renew your license is up to 60 days before it expires because the rate for Early Renewals is just 50% of the original price of the license. After which, it starts to go up: 65% if renewed up to 60 days after expiration and 85% going forward. Check all rates here.
You can upgrade any individual product or product bundle to a higher value product bundle at any time, but the sooner you do it after the purchase of your license, the cheaper the upgrade options will be. Check rates here.
Upgrading to a DevCraft bundle makes sense when you would like to use more than one Telerik product. It allows you to get up to 14 products at the price of 2. You can compare the different DevCraft editions here.
The Auto-Renewal Program allows members to pay their Telerik product license renewals directly from their credit/debit card account. The Auto-Renewal Program payment process automatically renews each year, freeing you from having to resubmit your renewal and payment information annually.
You can enroll in the Auto-Renewal Program via your Telerik account (“My Account" page) and subscribe for the program. For step-by-step instructions on how to enroll, please visit the "Tutorial: Enrolling in the Auto-Renewal Program" page.
If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.
You are able to update your payment and enrollment status any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Add Payment Profiles for the Auto-Renewal Program" page or the "Tutorial: Update Payment Profiles for the Auto-Renewal Program" page.
Please contact customer support at sales@telerik.com or by calling +1 888-365-2779.
If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription. For additional instructions, please visit the "Tutorial: Change / Update Credit Card information for Auto-Renewal Program" page.
You are able to cancel your enrollment any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Cancel enrolment in the Auto-Renewal Program" page.
All Auto-Renewal Program cancellation requests must be made at least five business days prior to the date of your scheduled renewal dues charge. Requests made in less than five business days prior to your scheduled membership dues charge may not be honored for that renewal period but will be honored for all future renewals.
Your enrollment will continue from year-to-year unless cancelled by either party. You will receive a reminder e-mail before each annual renewal period providing the details about pending renewals and how to contact us with any updates to the card number or expiration date or to make changes to your membership options, including details on how to cancel the auto-renewal agreement.