License & Purchase FAQs

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Licensing

What's included in the license?

Progress Telerik product licenses are perpetual and within the first 12 months include product updates (new features and fixes) and technical support. Support can be received via our online ticketing system with 24 to 72 hours turnaround time or over the phone, if your license allows. Additional access to product updates and technical support can be purchased with the initial license purchase or later, which will extend the maintenance within the desired period. You can contact us to discuss your specific case at Telerik-sales@progress.com.
Am I allowed to use the product after the one-year subscription expires?

For continuous product updates and technical support service you need to purchase a support subscription. You can check the “Upgrades and Subscription Renewals” section here or contact us to discuss your specific case at Telerik-sales@progress.com.
How do I assign developers to the purchased licenses?

The license holder can assign license developers through Your Account in the section Manage Licensed Users and re-assign them anytime. Assigned users will automatically receive credentials to log into the system and access the software and support. The license holder does not have to be the license developer if s/he will not use the product.
Why do I need to assign the licenses I purchased to the developers who will use them?
- It’s required by the End User License Agreement - each developer using our components in design time (e.g. within Visual Studio) needs to be assigned to a license.
- Being assigned to a license gives you direct access to all new product versions for the time of your subscription.
- Gives you access to the support team.
- If you are simultaneously the person who purchased the license and the only developer who will be using it, you don’t need to do anything, since you have been automatically assigned.
Can I install the product on more than one machine?

The licensed developers can install the controls on as many machines as they need to, including a laptop, home desktop, work desktop, etc.
Can I use the product on more than one project/server/domain?

Progress Telerik product licenses have no deployment limitations - they can be used for an unlimited number of applications spanning various servers and domains.
How many licenses do I need?

Each license allows one developer to work with the product. If you purchase a license for a product bundle, such as DevCraft Complete, all the tools in the bundle are licensed to one developer, and only that developer is able to develop products with the tools in the bundle.

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Special Pricing

Do you offer discounts to educational and non-profit organizations?

We offer a 10% discount to educational, government and non-profit organizations, provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are member of the respective institution.
Do you offer competitive upgrades?

Please contact us for more information and tell us the competing products that you own at the time, and products from our portfolio that you wish to use.
Do you offer volume discounts?
You can save 10% for purchasing between 2 and 5 licenses, and 15% for more than 5 licenses with your online or offline purchases. Please get in touch with us to discuss your specific needs: Telerik-sales@progress.com.
What are Telerik Points and how can I use them as a discount?
You can save while browsing our website or by sending us useful information. We’ll activate points in your account, which you may choose to use with your future purchases.

The following activities can help you save more:
- Complete your profile (1000 points)
- Send a testimonial (1500 points)
- Send a Code Library Project (up to 10,000 points)
- Send general feedback (up to 3,000 points)
- Send bug report (up to 3,000 points)
- Send feature request (up to 3,000 points)
- Test a beta product (up to 10,000 points)
- Send case study (5000 points)
- Vote in a poll (100 points)
- Fill in a survey (1000 points)
- Send localization files for a product (up to 3,000 points)
- Refer friends/colleagues (10,000 points); those referred must be first-time customers
* Variations apply on a case-by-case basis.

100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals.

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Renewals & Upgrades

What are the benefits of renewing my license?

By renewing your license, you ensure your continued access to new versions of your product and 24 to 72 hours turnaround support (depending on the support package) by the developers who build the product.

The best time to renew your license is up to 60 days before it expires because the rate for Early Renewals is just 50% of the original price of the license. After which, it starts to go up: 65% if renewed up to 60 days after expiration and 85% going forward. Check all rates here.
How can I check my upgrade options?
Please visit the "Renewals & Upgrades" page in Your Account to review the specific upgrade options and pricing applicable to you.
What are the benefits of upgrading my license?

You can upgrade any individual product or product bundle to a higher value product bundle at any time, but the sooner you do it after the purchase of your license, the cheaper the upgrade options will be. Check rates here.

Upgrading to a DevCraft bundle makes sense when you would like to use more than one Telerik product. It allows you to get up to 14 products at the price of 2. You can compare the different DevCraft editions here.
How do I renew my license?
You can renew your license by logging in to Your Account and going to the "Renewals & Upgrades" page. In order to take advantage of our discounted Early Renewal rates, make sure you renew before your license expires. Don't worry about not knowing when your Early Renewal opportunity closes, however. You'll receive up to 5 reminder e-mails before your subscription expires. We'll send them at 90 days, 60 days, 30 days, 15 days and 5 days before expiration.

What is the Auto-Renewal Program?

The Auto-Renewal Program allows members to pay their Telerik product license renewals directly from their credit/debit card account. The Auto-Renewal Program payment process automatically renews each year, freeing you from having to resubmit your renewal and payment information annually.

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Renewals & Upgrades

Who can sign up for the Auto-Renewal Program?
Currently the program is open for all Telerik DevCraft Complete and Telerik DevCraft Ultimate customers. We are looking into extending this program to other product lines.
What are the benefits of the Auto-Renewal Program?
By enrolling in the Auto-Renewal Program, you ensure uninterrupted access to technical support and product updates. Enrollment will also save you time—no checks to write or payments to mail. You ensure you are always getting the best price possible (early renewal price) and that you are always in compliance.
How do I sign up for Auto-Renewal Program for existing licenses?

You can enroll in the Auto-Renewal Program via your Telerik account (“My Account" page) and subscribe for the program. For step-by-step instructions on how to enroll, please visit the "Tutorial: Enrolling in the Auto-Renewal Program" page.
How will I know when a payment is made or how much was paid? Will I get an invoice?
Yes; an invoice will be emailed to the email address you provided during the purchase process.
Will the Automated Payment System remind me my card is expired?

If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.
How do I change or update my Auto-Renewal Program contact or payment information?

You are able to update your payment and enrollment status any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Add Payment Profiles for the Auto-Renewal Program" page or the "Tutorial: Update Payment Profiles for the Auto-Renewal Program" page.
How do I reconcile any problems I may have with Auto-Renewal Program?

Please contact customer support at sales@telerik.com or by calling +1 888-365-2779.
What if I don't have enough money in my account when Auto-Renewal Program is posted to my account?

If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. Please note that we will retry a few times ahead of license expiration. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription. For additional instructions, please visit the "Tutorial: Change / Update Credit Card information for Auto-Renewal Program" page.
How do I cancel Auto-Renewal?

You are able to cancel your enrollment any time via your Telerik account (“My Account" page). For additional instructions, please visit the "Tutorial: Cancel enrolment in the Auto-Renewal Program" page.

All Auto-Renewal Program cancellation requests must be made at least five business days prior to the date of your scheduled renewal dues charge. Requests made in less than five business days prior to your scheduled membership dues charge may not be honored for that renewal period but will be honored for all future renewals.
How long does Auto-Renewal continue?

Your enrollment will continue from year-to-year unless cancelled by either party. You will receive a reminder e-mail before each annual renewal period providing the details about pending renewals and how to contact us with any updates to the card number or expiration date or to make changes to your membership options, including details on how to cancel the auto-renewal agreement.

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Ordering

How can I purchase a license?
- You can use a credit card to purchase a license via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. Once the order is complete you will receive the invoice and be able to download the license immediately. If you have a VAT or TAX exemption certificate and need to use it for your online purchase, you need to get in touch with us so that we can validate it and allow you to complete the order without tax.
- In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerik-sales@progress.com – we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
- If you need to proforma your invoice – get in touch with: Telerik-sales@progress.com
- We accept checks issued in US dollars sent to the address below. We will create a customer account and will enable your license(s) immediately after we clear the check.
  Progress Software Corporation
  14 Oak Park Drive
  Bedford, MA 01730
  United States
Can I purchase a license for someone else?

You can purchase a license for another user online if you know the email address where the product will be activated. The license user will automatically receive an email with further instructions on how to use the license. The invoice will be received on the email address entered under “Billing details”.
Can I purchase a license through a reseller?

Yes, you can. If you would like to place an order through one of our Resellers, please visit our Resellers page for more information.
How can I find my previous orders?

You can see your orders in “Your Account” and the invoice can be provided to you by request.
Do you have a refund policy?

Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Telerik product license. There are no refunds for any product purchases or renewals once the source code has been downloaded. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.

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Downloading and Installing Your Products

How do I download and install the licensed product version?

You can download the licensed product version from the Telerik Control Panel which you can get from Your Account. The Control Panel is a small Windows utility which will notify you when a new version of the Telerik product(s) you have purchased is available. Once you download the product of your choice, run the installer to install it on your machine.

The installer will also install Telerik Visual Studio Extensions, which you can use to keep your projects up-to-date. They notify you of new product versions available and prompt you to run the Telerik Upgrade Wizard to automatically upgrade the references in your project to the latest version.

For detailed information on downloading, installing and upgrading, please check the documentation articles for your product.
How do I install new versions of the product I bought?

The best way is to download the Control Panel from Your Account. For instructions on how to upgrade to the new version in your application you can refer to the respective product documentation.
How do I access any other product files or the latest internal build?

From Your Account page, go to “Products & Subscriptions”, select the product you have and hit “Download”: