Purchasing & Licensing FAQs

Progress Telerik product licenses are perpetual and within the first 12 months include product updates (new features and fixes) and technical support. Support can be received via our online ticketing system with 24 to 72 hours turnaround time or over the phone, if your license allows. Additional access to product updates and technical support can be purchased with the initial license purchase or later, which will extend the maintenance within the desired period. You can contact us to discuss your specific case at Telerik-sales@progress.com.

Each license allows one developer to work with the product. If you purchase a license for a product bundle, such as DevCraft Complete, all the tools in the bundle are licensed to one developer, and only that developer is able to develop products with the tools in the bundle.

The license holder can assign license developers and managers through Your Account in the section Manage Licensed Users and re-assign them anytime. All assigned users will automatically receive credentials to log into the system. Also see the next question "What is the difference between license holder, developer and manager?"

License developers are the people who use the purchased software. They can download product installers and have access to technical support. Each assigned license developer takes up one of the purchased developer seats from the license. Optionally, license developers can have permissions to assign other developers to the license.

License managers can only assign developers to a license. They do not take up seats and have no access to product downloads and technical support. The license manager role is designed for people who do not use the purchased product, but have authority to assign and remove license developers.

License holders are the people who purchase and own the license. By default, a license holder is also a developer and a manager. However, the holder can re-assign their seat to another developer. In this way, the license holder will remain only a license manager and will not have access to product downloads and technical support.

Even when license holders and managers are not developers, they always have access to non-technical customer care related to account management, licensing, sales, renewals, etc.

The licensed developers can install the controls on as many machines as they need to, including a laptop, home desktop, work desktop, etc.

Progress Telerik product licenses have no deployment limitations - they can be used for an unlimited number of applications spanning various servers and domains.

For continuous product updates and technical support service you need to purchase a support subscription. You can check the “Upgrades and Subscription Renewals” section here or contact us to discuss your specific case at Telerik-sales@progress.com.

• It’s required by the End User License Agreement - each developer using our components in design time (e.g. within Visual Studio) needs to be assigned to a license.
• Being assigned to a license gives you direct access to all new product versions for the time of your subscription.
• Gives you access to the support team.
• If you are simultaneously the person who purchased the license and the only developer who will be using it, you don’t need to do anything, since you have been automatically assigned.

Transferring a license changes the license holder. This is different from the more common scenario to assign developers or managers to a license. If you need to transfer a license to a new Telerik user, please request this via our Customer Care contact form. We will need to know the email address of the new license holder. If there is no existing Telerik user for the specified email address, we will create one.

• You can use a credit card to purchase a license via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. Once the order is complete you will receive the invoice and be able to download the license immediately. If you have a VAT or TAX exemption certificate and need to use it for your online purchase, you need to get in touch with us so that we can validate it and allow you to complete the order without tax.
• In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerik-sales@progress.com – we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
• If you need to proforma your invoice – get in touch with: Telerik-sales@progress.com
• We accept checks issued in US dollars sent to the address below. We will create a customer account and will enable your license(s) immediately after we clear the check.

  Progress Software Corporation
  14 Oak Park Drive
  Bedford, MA 01730
  United States

You can purchase a license for another user online if you know the email address where the product will be activated. The license user will automatically receive an email with further instructions on how to use the license. The invoice will be received on the email address entered under “Billing details”.

Yes, you can. If you would like to place an order through one of our Resellers, please visit our Resellers page for more information.

You can see your orders in “Your Account” and the invoice can be provided to you by request.

Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Telerik product license. There are no refunds for any product purchases or renewals once the source code has been downloaded. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.

We offer a 10% discount to educational, government and non-profit organizations, provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are member of the respective institution.

Please contact us for more information and tell us the competing products that you own at the time, and products from our portfolio that you wish to use.

You can save 10% for purchasing between 2 and 5 developer tooling licenses, and 15% for more than 5 developer tooling licenses with your online or offline purchases. Please get in touch with us to discuss your specific needs: Telerik-sales@progress.com.

You can save while browsing our website or by sending us useful information. We’ll activate points in your account, which you may choose to use with your future purchases.

The following activities can help you save more:

• Complete your profile (1000 points)
• Send a testimonial (1500 points)
• Send a Code Library Project (up to 10,000 points)
• Send general feedback (up to 3,000 points)
• Send bug report (up to 3,000 points)
• Send feature request (up to 3,000 points)
• Test a beta product (up to 10,000 points)
• Send case study (5000 points)
• Vote in a poll (100 points)
• Fill in a survey (1000 points)
• Send localization files for a product (up to 3,000 points)
• Refer friends/colleagues (10,000 points); those referred must be first-time customers

* Variations apply on a case-by-case basis.

100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals.

You can download the licensed product version from the Telerik Control Panel which you can get from Your Account. The Control Panel is a small Windows utility which will notify you when a new version of the Telerik product(s) you have purchased is available. Once you download the product of your choice, run the installer to install it on your machine.

The installer will also install Telerik Visual Studio Extensions, which you can use to keep your projects up-to-date. They notify you of new product versions available and prompt you to run the Telerik Upgrade Wizard to automatically upgrade the references in your project to the latest version.

For detailed information on downloading, installing and upgrading, please check the documentation articles for your product.

The best way is to download the Control Panel from Your Account. For instructions on how to upgrade to the new version in your application you can refer to the respective product documentation.

From Your Account page, go to “Products & Subscriptions”, select the product you have and hit “Download”:

By renewing your license, you ensure your continued access to new versions of your product and 24 to 72 hours turnaround support (depending on the support package) by the developers who build the product.

The best time to renew your license is up to 60 days before it expires because the rate for Early Renewals is just 50% of the original price of the license. After which, it starts to go up: 65% if renewed up to 60 days after expiration and 85% going forward. Check all rates here.

Please visit the "Renewals & Upgrades" page in Your Account to review the specific upgrade options and pricing applicable to you.

You can upgrade any individual product or product bundle to a higher value product bundle at any time, but the sooner you do it after the purchase of your license, the cheaper the upgrade options will be. Check rates here.

Upgrading to a DevCraft bundle makes sense when you would like to use more than one Telerik product. It allows you to get up to 14 products at the price of 2. You can compare the different DevCraft editions here.

You can renew your license by logging in to Your Account and going to the "Renewals & Upgrades" page. In order to take advantage of our discounted Early Renewal rates, make sure you renew before your license expires. Don't worry about not knowing when your Early Renewal opportunity closes, however. You'll receive up to 5 reminder e-mails before your subscription expires. We'll send them at 90 days, 60 days, 30 days, 15 days and 5 days  before expiration.