Our support plans are designed to cover you all the way, from initial evaluation to a successful release. From a selection of "always-on" online resources to a selection of communications channels, we're always here to help.
Our commercial licenses include a 1-year support term. Our trial licenses come with 30-day dedicated support to help you complete a successful evaluation.
Number of tickets that can be raised for the duration of the Support Term
* Fair Usage Policy and Limited Support Incidents Policy apply.
Get help directly from the people who build our tools. Experience the renowned Telerik support service.
*Maximum lead time for each response Mon-Fri, excluding public holidays.
1,128,669+ posts, 2,300,372+ members and counting. Access a wealth of resources and get connected to our vibrant community.
Full transparency on the issues we have verified, scheduled and are in progress in real time. Every vote counts.
Pick up the phone and speak to a technical person right away. Get quick advice and direction or help us understand the full scope of the issue.
* Fair Usage Policy applies. Mon-Fri, 8 am–10 pm UTC.
Demonstrate any issues in the environment they occur in.
* Fair Usage Policy applies. 24-hour lead time. Subject to scheduling availability, 8 am–2pm UTC, Mon-Fri, excluding public holidays.
Escalate your tickets to highest priority in our support queue.
* Fair Usage Policy applies. 16-hour maximum lead time for each response Mon-Fri, excluding public holidays.
When submitting a ticket, you can initiate a pre-screening request for it. We will confirm whether you have provided enough information for our support team to work on the issue in less than 4 hours.
* Fair Usage Policy applies. 4-hour maximum lead-time for each response, 8am–10pm, UTC Mon-Fri, excluding public holidays.
Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
Support requests from customers with at least ten times the average number of support requests will be reviewed by a support manager.
Most of our product licenses include unlimited access to support tickets. Licenses that impose a limit do not restrict access to submitting bug reports and feature requests.
Support questions from customers with limited support packages who submit them as bug reports or feature requests will be reviewed by a support manager.