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Role

Support Engineer

Use Fiddler Everywhere to quickly inspect and diagnose customer issues faster than ever before.

Capture logs in the customer’s environment

Remotely capturing logs in the customer's environments is crucial when troubleshooting, but it's also a hassle! Use FiddlerCap (a lightweight version of Fiddler Classic) to capture logs in any remote customer environment. Let your customer capture network traffic using FiddlerCap in an easy, self-service, secure way.

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Analyze customer logs

Use Fiddler Everywhere to load the logs captured by FiddlerCap and analyze them to find issues and root causes. Fiddler Everywhere helps you look at the request and responses of captured sessions to easily identify the cause and reduce the time to achieve issue resolution.

Collaborate with development and QA teams

Finding the root cause of an issue is often the first step in resolving a bug, and for faster issue resolution it’ is also critical to share this analysis with your development and QA teams. With Fiddler Everywhere, you can add the context of the analysis within the log by highlighting requests and adding comments. Create a story around the captured logs so that your developers and QA teams can analyze and fix issues faster.

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Fiddler Key Features

Live Traffic Inspection

Inspect and debug traffic from macOS, Windows, and Linux systems (as well as iOS and Android devices). Ensure the proper cookies, headers, and cache directives are transferred between the client and server. Supports any framework, including .NET, Java, Angular, React, Vue.js, and more.

Auto Responder

Fiddler Everywhere’s Auto Responder enables you to identify/intercept traffic and have the debugging proxy respond on behalf of the remote server. Create rules that automatically trigger a response by returning a previously captured session, status code, local file, and so on — all without touching the server.

Save and Share Sessions

Network sessions captured by Fiddler Everywhere can be saved into workspaces and replayed later. These same sessions can also be shared (and commented on) with your teammates within the Fiddler Everywhere UI.

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Next Steps