The license holder can assign license users and managers through Your Account in the section Licensed Users and reassign them anytime. All assigned users and managers will automatically receive account activation emails if they do not have an existing Telerik account yet.
You can import/export a spreadsheet file for managing named license users.
To create a new user list, use the template provided. If you want to update an existing list, export your users first and then attach the updated .xlsx file
Also see the next question "What is the difference between license holder, user and manager?"
License holders are the recipients of the Fiddler subscription. By default, a license holder has an assigned seat and is also a license manager. However, the holder can remove themselves from the assigned seat and reassign it to another user. In this way, the license holder will remain only a license manager and will not have access to the product and technical support.
Managers can assign/unassign licenses seats, manage users' rights and make other people Managers. A Manager's role does not require a license, but a manager can also be a licensed user. If not a licensed user, the Manager does not have access to the products or technical support.
When license holders and managers are not users, they always have access to non-technical customer care related to account management, licensing, sales, renewals, etc.
Transferring a subscription will change the license holder. This is different from the more common scenario to assign users or managers to a license. If you need to transfer a subscription to a new user, please request this via our Licensing Support from Your Account -> Support Center -> Contact Us -> Licensing Support. We will need to know the email address of the new license holder. If there is no existing Telerik user for the specified email address, we will create one and the assignee will receive an account activation email in order to confirm their account.
You can use a credit card to purchase a subscription via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche. Once the order is complete, you will receive an email confirmation with the invoice. If you have a VAT identification number, you can enter it at checkout and the deductible amount will be subtracted from the payable amount.
In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerikfirstname.lastname@example.org —we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice, or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
From the shopping cart, you can make the distinction between the billing contact and the license holder. The email address you enter for the license holder will be used to deliver the purchased subscription and license(s)/seat(s).
You can purchase additional licenses/seats to your subscription at any point, while your subscription is still active.
From the Your Account/ Licenses you can select Buy Seats/ Upgrades. You will be prompted to Buy Users and then taken to the checkout page. Any applicable discounts or proration will be evident before you confirm your billing info to complete the transaction.
Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Fiddler product subscription. There are no refunds for any product purchases or renewals. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.
If you are an educational or a non-profit organization, contact our sales team https://www.telerik.com/contact. Discounts are offered provided that the subscription is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are a member of the respective institution.
When you open the Fiddler Everywhere, the system automatically checks for updates. If there is a new update or version, a dialog box will appear, prompting you to proceed with the update. The updates are mandatory, and we officially support only the latest application version.
By default, your plan renews automatically on a monthly or annual basis, depending on your selection, until you cancel your subscription. If your subscription is cancelled, you can resume it or renew it by logging into Your Account and going to the Your Licenses page. As a courtesy, you will receive a reminder email before your subscription expires and a post-expiration notification.
Visit Your Licenses page, and select Buy Seats/Upgrade to initiate the subscription change. When the dialogue box opens, select Upgrade and you will be taken to the order page. Once you confirm your billing info and complete the check-out process your upgrade will be complete. The prorated price of the new subscription deducts the already used period. Your new subscription remains with the original expiration date.
Yes, an invoice will be emailed to the email address you provided during the purchase process. Also, information is available via Licenses page (Your Account -> Your Licenses) and via Your Orders page (Your Account -> Your Orders)
Credit cards are automatically checked for their expiration dates before the charge date. The users will be notified via email with instructions to update their credit card information online. The first attempt to charge will be on the subscription expiration date, followed by three consecutive retries over the next nine days. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.
Please note that by disabling auto-renewal you trigger the cancellation of your subscription. You can cancel your subscription any time via the Your Licenses page (Your Account -> Your Licenses).
All Auto-Renewal Program cancellation requests must be made at least one business day prior to the date of your scheduled renewal charge. Requests made less than one business day prior to your scheduled charge date may not be honored for that renewal period yet will be honored for all future renewals.
Your enrollment will continue from year to year or month to month, depending on your plan, unless canceled by either party. You will receive a reminder email before each renewal period, providing details about pending renewals.
If an attempt to charge the credit card on file fails, you will be notified via email with instructions on how to update your credit card information online. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.
The account experience for all Fiddler products has been upgraded and the new system lives on Telerik.com. The current Fiddler account portal will be retired, therefore you received notification with details about migrating to Telerik.com based on your designated role.
No, only clients with accounts prior to November 8, 2022, are being prompted to begin migration. Any accounts created on the 8th of November and moving forward received the upgraded account experience roll-out automatically. No further action is required on your part.