A licensed product unlocks every feature offered in Fiddler Everywhere and provides dedicated technical support via email. Active license holders will receive product updates, such as new features and fixes, as they are made available.
The license holder is the individual managing the account. In this role, the license holder can assign seats to users, increase or decrease the number of seats and update payment details. The license holder is given a seat by default.
Without a seat, the license holder does not have access to the product or technical product support. A license holder always has access to non-technical customer care related to account management, licensing, sales and more.
Users are individuals who use the purchased software. They can download product installers and have access to technical support.
You can use a credit card to purchase a license of Fiddler Everywhere via our secure shopping cart or over the phone at 888-365-2779. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and Carte Blanche.
If your organization generates purchase orders, you can see our requirements here and send your PO to Telerikemail@example.com — we will process your order and send you an invoice.
Your transaction is processed through Stripe.com. All payments are encrypted, and your credentials and payment method are isolated for security. Your purchase does not hit our servers. If you need a purchase order or an alternative option, we have an in-house sales department that can assist you. You can reach them at https://www.telerik.com/contact.
If you are an educational or a non-profit organization, contact our sales team at https://www.telerik.com/contact. Discounts are offered provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are a member of the respective institution.
Yes, if an attempt to charge the credit card on file fails, you will be notified via email with instructions on updating your credit card information online. We suggest making the requested updates immediately upon notification to ensure uninterrupted access to your support and maintenance subscription.
You can update your payment and enrollment status at any time via your Fiddler account management dashboard here:https://dashboard.getfiddler.com/. Under the Saved Cards tab in the dashboard, you can add a new payment method and delete cards on file.
Your enrollment will continue from year to year or month to month, depending on your plan, unless canceled by either party. You will receive a reminder email before each annual renewal period, providing details about pending renewals. In it, you will also find information about how to contact us with any updates to your card number or expiration date, how to make changes to your membership options and how to cancel the auto-renewal agreement.
When using a card that requires 3DS for each transaction, buying additional seats will display a page with a "Transaction Failed" message. The same message will appear if the credit card has expired since the last payment or if there are insufficient funds.
To complete your transaction, you will need to click the Stripe link from the message page. The Stripe link is located under "Please review and pay your invoice by clicking on the link below." Once you click the link, proceed with finalizing the payments in Stripe as directed. Alternatively, you can return to the main dashboard screen and navigate to the Invoices tab. Two actions can be taken from there—use the direct link to the Stripe invoice or use the PAY NOW button.
In case the credit card used for payment has expired, an error message will appear:
“Error while confirming card payment! Your card has expired.”
Your next step will be to select the NEW CARD button and enter your credit card account details for a card with a valid expiration date. Alternatively, you can return to the main dashboard screen and navigate to the Invoices tab. From the Invoices tab, you can either choose PAY NOW or click on the Invoice link on the left side. Both actions will take you to Stripe, Fiddler's secure payment processing system.
If the credit card used for a payment transaction fails the 3DS verification, you will receive the following error message: “Error while confirming card payment! 3D Secure Authentication failed. Please try again.”
Please check the data and reenter your payment information one more time. You can retry the payment by clicking on the PAY button and reentering the valid 3DS code.
When using a card that requires 3DS for each transaction, the automatic renewal will not work. You will receive an email with information for the failed payment, and the subscription will be canceled after 24 hours. The same issue will happen if the card has expired since the last payment or if it has insufficient funds.
You can use the invoice link provided in the email notification to access the Stripe invoice directly and proceed with the payment. Alternatively, you can use the Invoices tab in the main dashboard and then click on the PAY NOW button to proceed with the payment securely in Stripe.