Telerik blogs

Tag: Support

  • Productivity Debugging

    Isolating a Problem in a Sample Project

    If you have contacted Telerik support before, chances are that you have been asked to send us a sample project. The time invested in isolating a problem before opening a ticket is well paid off. Such tickets require less time for investigation and are usually closed with only one or two replies. In almost all cases the problem can be easily isolated by following a few simple guidelines. Here they are.
    by Iana Tsolova
    September 29, 2010
  • Mobile

    Why doesn’t Telerik offer phone/IM support?

    Telerik is well known for the high quality of its support organization and customers are overall quite happy from our responsiveness and helpfulness. Nonetheless, from time to time we’d get inquiries why we are not offering phone support, chat or GoToMeeting as part of our regular support services. After answering several inquiries over the last few months, I decided to blog about it and let everyone know why technical phone support is not offered (at least at present). I’d first like to make a distinction – there is a huge difference between general/pre-sales phone/IM support and technical IM/phone support. We do offer...
    vassil_terziev by Vassil Terziev
    July 09, 2009
  • Desktop WPF

    How do I do that with Telerik?

    Everyone is different when it comes to where they go to get answers to their development questions.  Many people use popular search engines like Google, while others prefer visit forums like Stack Overflow first.  Where do YOU go when you need help?  Telerik offers a plethora of options when it comes to finding an answer of how to accomplish a task.  These resources allow you to not only answer questions, but also learn more about a product and become more proficient.  I thought it might make a useful post to mention the options in case you missed one.    Forums      The...
    May 12, 2009
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