• .NET Mobile Web Kendo UI

    Announcing Kendo UI Premium Forums

    In addition to today's HUGE Kendo UI Winter Release, we're also introducing the Kendo UI Premium Forums. This is an important change for the forums on KendoUI.com, and we think this change will elevate the already premiere Kendo UI support experience to new heights. Since support...
    November 14, 2012
  • .NET Mobile

    RadEditor for MOSS (SharePoint 2007) Discontinued as of Q2 2012

    Microsoft is going to end the mainstream support for SharePoint 2007 (MOSS) on October 9th, 2012 (see on the official support lifecycle page), we also stopped the development of RadEditor for MOSS, just like we followed suit with the support for .NET 2.0. The last official release of RadEditor for MOSS is version 5.8.16 (Q2 2012), which is based on Telerik's ASP.NET Editor (version 2012.2.607). The RadEditor for MOSS build is using a .NET 2.0 version of Telerik.Web.UI. Since we are no longer maintaining a .NET 2.0 build, we cannot have new versions of the MOSS editor. Please keep in mind that support for integrating newer versions of...
  • .NET Mobile Web Kendo UI

    How to Submit a Support Ticket for Kendo UI

    If you find yourself faced with an issue relating to Kendo UI, we're here to help. In fact, did you know that we have an awesome support ticketing system? In this blog post, I'll show you how to use it. Our team prides itself on having a...
  • .NET Mobile

    Isolating a problem in a sample project

    “Please send us a sample project” If you have contacted Telerik’s support before, chances are that you have been asked to send us a sample project. In our daily routine, we try to avoid requesting such as much as possible, but there are cases in which we simply cannot move forward without a project that would allow us to reproduce a specific problem locally. We usually ask for isolated sample only after: we have failed to reproduce the reported problem by following your instructions we have failed to reproduce the reported problem by running the code provided we have failed to reproduce the reported...
    September 29, 2010
  • Company News

    Why doesn’t Telerik offer phone/IM support?

    Telerik is well known for the high quality of its support organization and customers are overall quite happy from our responsiveness and helpfulness. Nonetheless, from time to time we’d get inquiries why we are not offering phone support, chat or GoToMeeting as part of our regular support services. After answering several inquiries over the last few months, I decided to blog about it and let everyone know why technical phone support is not offered (at least at present). I’d first like to make a distinction – there is a huge difference between general/pre-sales phone/IM support and technical IM/phone support. We do offer...