Rather than point your fintech mobile app users to a phone number, email address or contact form, why not give them a conversational assistant that can effectively handle their requests while also improving their in-app experience?
There’s no doubt about it: everything seems to be designed around speed and convenience these days. But is faster always better? That’s the question we ask as we explore whether or not conversational interfaces are worth it. While voice technology has certainly made CUIs worthwhile in our everyday lives, web chat technology still limits how valuable a conversation we can have with our consumers.
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