Docs & Support

Telerik Report Server

Technical resources, popular community topics and how-to articles to help you get the most from your product.

To help us serve you better, tell us what you need help with:

  • Describe your problem in a single sentence.
  • Be specific. For example, use "How do I insert a mail merge field" or "mail template field doesn't work" instead of "e-mail issues" or "mail template issues".

Support Offerings

Lite Support

Ideal for apps in a non-production environment without deadlines. Enables getting started quickly and effectively with our products. 72 hours response, 10 incidents.

Priority Support

Ideal for business-as-usual apps with flexible deadlines. Ensures technical support for any question or issue related to our products. 24 hours response, unlimited incidents.

Ultimate Support

Ideal for apps that require very quick fixes. Provides real-time collaboration and high-severity incident escalations with the team that built our products. 4 hour ticket pre-screening, phone assistance, unlimited incidents.

Learn More about Support Plans
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Progress Is Pushing the Envelope in Customer Support

Progress won the 2020 “Pushing the Envelope” achievement by the Association of Support Professionals for our customer-centric support features, designed to speed up the resolution of customer inquiries. We are honored to be recognized among the best support websites of 2020 and will continue our dedication to deliver a superb experience.

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Ten Best Web Support Sites 2019 Badge

Finding the Answers You Need is Our Top Priority

Progress was named one of the "Ten Best Support Sites" by the Association of Support Professionals. Our commitment to you is to continue improving your experience across the site and strive to provide you with the information you need in the ways you need it. Read why Telerik Support is considered among the best.

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