Wrong Font Getting Rendered

[nLog0312]

I am using Telerik.Reporting.Services.AspNetCore and Telerik Report Designer version 18.2.24.806. I am facing the following issue: In Telerik Report Designer, I set the font to 'Times New Roman,' and it displays correctly according to the design in the local environment. However, after deploying to the production environment, I encountered an issue where some text boxes are correctly using the 'Times New Roman' font, while others are not.

Telerik Report Designer:

 

Local:

Production:

[Petar]

Hello Tran,

Thank you for providing the screenshots.

Could you please provide more details about the platform you are using for production, as well as the OS you are deploying on? Typically, these types of issues occur when the system cannot locate the font on the OS being used for deployment.

For instance, if you are using a Docker container that is based on a specific OS version, it’s important to ensure that the font you are utilizing—in this case, "Times New Roman"—is installed on the machine/container where your application is running. Following this, you might find the below article helpful:

• Resolving Object Reference Error with Telerik.Reporting.Drawing.FontExtensions.ToEngineFont in .NET on Alpine Docker

Alternatively, you can embed the font in your application by configuring the privateFonts element. In this case, you can check the following documentation article:

• The Report Item is Rendered with an Incorrect Font on the First Render in Azure

I hope this helps. Please let me know if any of these solutions help resolve the issue.

Regards,
Petar
Progress Telerik