users unable to view menu bar

4 posts, 0 answers
  1. Curious
    Curious avatar
    7 posts
    Member since:
    Sep 2013

    Posted 08 Mar Link to this post

    We have several users that are running windows 10 and IE 11 that are unable to see the menu bar (minimize button, maximize, [x] button to close) and we have users that are able to view the menu bar. What would cause some users not able to view the menu bar and some can?
  2. Vessy
    Admin
    Vessy avatar
    2008 posts

    Posted 12 Mar Link to this post

    Hi George,

    Such behavior can be observed if IE is running in Compatibility mode (which also forces the classic rendering of the controls). You can ensure that always the latest installed IE version is used by adding the following lines to the web.config of your application:
    <system.webServer>
        <httpProtocol>
          <customHeaders>
            <add name="X-UA-Compatible" value="IE=edge" />
          </customHeaders>
        </httpProtocol>
    </system.webServer>


    More useful information on this matter in the following resources:
    Regards,
    Vessy
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
  3. Curious
    Curious avatar
    7 posts
    Member since:
    Sep 2013

    Posted 14 Mar in reply to Vessy Link to this post

    I have the page being rendered as IE9 for multiple reasons. The page worked fine in Window 7 running IE 11, we starting noticing the issues when users were upgraded to windows 10 with IE 11, however, it doesn't happen to all Windows 10 IE 11 users, just a handful
  4. Vessy
    Admin
    Vessy avatar
    2008 posts

    Posted 19 Mar Link to this post

    Hi George,

    I am afraid to say that but we dropped the support of the Compatibility mode of IE in the end of 2015, so it is possible for some layout problems to be faced if other than the latest IE version is used. You can see detailed information about the browsers in which our controls are tested and supported here:
    https://www.telerik.com/aspnet-ajax/tech-sheets/browser-support

    If the same behavior is faced even after the Compatibility mode is disabled, please, open a primary support ticket and send us a runnable sample in which we can reproduce the issue and debug further the cause for it.

    Regards,
    Vessy
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
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