Unable to install components

[Clay]

This is probably not the best place for this, but I didn't see anything more appropriate. In order to get a project I'm working on compiling again (new machine, have to reinstall and reconfigure a gazillion things), I need to install Telerik components. However, when I try to do so, it tells me it must first download an updated installer. I agree, and it runs for awhile and then crashes, telling me:


Telerik.CommonInstaller.ControlPanel has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


So what can I do to install?

[Yves]

I have the same problem, so where is the solution ?
Can the Telerik Team help ?
Please !!

[Clay]

In my case, I had to use a newer version of the installation package, then it ran fine. I was trying to install last year's components at first. Once I downloaded the latest, it worked fine.

More specifically, I downloaded and installed "TelerikControlPanelSetup_2013_2_625.exe"

I had been trying to install "TelerikControlPanelSetup_2012_2_???.exe"

[Yves]

Thank you!!!

But how can I install the latest ? 
When I launch the Telerik Control Panel it says that there is an update so it tries to do this update but it fails !
I have the same problem if I try to download the Telerik Control Panel from here !
So what can I do ?

[Clay]

I believe I downloaded it from here: http://www.telerik.com/developer-productivity-tools.aspx or just http://www.telerik.com

Once you enter your authentication info (name, password/license number), it should show you what's available to you.

[Stef]

Hi everyone,

Generally this seems as a known issue and the responsible team is working on a dix in the meantime our suggestion is to use the msi installer.

You can download different products msi files after logging into your accounts and navigating to Products & Subscriptions -> DevCraft (for instance) -> Download -> (desired product).

If you need further help with any installation file, please create a log file as described in the Telerik Reporting Installation Problems help article and send the information into a support ticket to the corresponding team according to the product.

Regards,
Stef
Telerik

[Yves]

Ok Thank you, I find a solution, I download the msi file, so now I can use the product I need.
Anyway The Telerik Control Panel update still fails, as I will need to use it one day, I will need a solution.

Regards 
Yves

[Stef]

Hi Yves,

Try to uninstall Telerik Control Panel from Windows "Programs and Features", then download and install it again. You can download the latest Control Panel here.

I hope this helps.

Regards,
Stef
Telerik