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Unable to install components

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Clay
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Clay asked on 03 Jul 2013, 11:47 PM
This is probably not the best place for this, but I didn't see anything more appropriate. In order to get a project I'm working on compiling again (new machine, have to reinstall and reconfigure a gazillion things), I need to install Telerik components. However, when I try to do so, it tells me it must first download an updated installer. I agree, and it runs for awhile and then crashes, telling me:


Telerik.CommonInstaller.ControlPanel has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.


So what can I do to install?

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Yves
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answered on 08 Jul 2013, 03:29 PM
I have the same problem, so where is the solution ?
Can the Telerik Team help ?
Please !!
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Clay
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answered on 08 Jul 2013, 03:37 PM
In my case, I had to use a newer version of the installation package, then it ran fine. I was trying to install last year's components at first. Once I downloaded the latest, it worked fine.

More specifically, I downloaded and installed "TelerikControlPanelSetup_2013_2_625.exe"

I had been trying to install "TelerikControlPanelSetup_2012_2_???.exe"
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Yves
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answered on 08 Jul 2013, 03:42 PM
Thank you!!!

But how can I install the latest ? 
When I launch the Telerik Control Panel it says that there is an update so it tries to do this update but it fails !
I have the same problem if I try to download the Telerik Control Panel from here !
So what can I do ?
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Clay
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answered on 08 Jul 2013, 03:54 PM
I believe I downloaded it from here: http://www.telerik.com/developer-productivity-tools.aspx or just http://www.telerik.com

Once you enter your authentication info (name, password/license number), it should show you what's available to you.
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Stef
Telerik team
answered on 08 Jul 2013, 04:13 PM
Hi everyone,

Generally this seems as a known issue and the responsible team is working on a dix in the meantime our suggestion is to use the msi installer.

You can download different products msi files after logging into your accounts and navigating to Products & Subscriptions -> DevCraft (for instance) -> Download -> (desired product).

If you need further help with any installation file, please create a log file as described in the Telerik Reporting Installation Problems help article and send the information into a support ticket to the corresponding team according to the product.

Regards,
Stef
Telerik

Have you tried the new visualization options in Telerik Reporting Q2 2013? You can get them from your account.

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Yves
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answered on 08 Jul 2013, 05:08 PM
Ok Thank you, I find a solution, I download the msi file, so now I can use the product I need.
Anyway The Telerik Control Panel update still fails, as I will need to use it one day, I will need a solution.

Regards 
Yves
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Stef
Telerik team
answered on 11 Jul 2013, 11:38 AM
Hi Yves,

Try to uninstall Telerik Control Panel from Windows "Programs and Features", then download and install it again. You can download the latest Control Panel here.

I hope this helps.

Regards,
Stef
Telerik

Have you tried the new visualization options in Telerik Reporting Q2 2013? You can get them from your account.

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