UI not render correctly in all browser when deploy on Production server

[Ei Wai]

Hi,

I am facing problem with Tekerik control. I am using telerik version 2014.1.403.40. I have two master page. Telerik is working fine on one master page and I got Telerik undefined error on another master page. And I already add web resource in web.config. That's really weird. And it only happened on production server. Our local server and local computer is working fine. Our production server use IIS8.5 and our local server use IIS8.0. Can any one help me? Thanks in advance.

Thank you.

Best regards,
Ei Wai

[Marin Bratanov]

Hello Ei,

Could you take a look at this post and see if the problem is the same: http://blogs.telerik.com/aspnet-ajax/posts/13-12-19/how-to-get-your-asp.net-application-working-in-ie11? Such a difference in the appearance indicates a JavaScript error has broken the Splitter and this often happens with IE11 and .NET 4.0.

I can also suggest having a look at this section: http://www.telerik.com/help/aspnet-ajax/introduction-troubleshooting.html#radscriptmanager-login-page-error. It is possible that different configurations on the server block the resources in one case and not in the other.

Yet another approach you can try is enabling the scripts CDN to see if this helps: http://www.telerik.com/help/aspnet-ajax/scriptmanager-cdn-support.html.

I also suggest upgrading to the latest version (Q2 2014 SP1 at the moment).


Regards,

Marin Bratanov
Telerik

 

 

[Ei Wai]

Hello Marin,

Thanks for your suggestions.I tried to do the step 1. But the screen still remain the same even if I change it to IE 9. And other browsers also causing the same issue.   So I think that's the problem I am facing right now. Another thing I forgot to mention is I use ajaxToolKitManager on one master and that master page is causing issues. 

Thank you 

Best regards,
Ei Wai

[Marin Bratanov]

Hello,

The AjaxControlToolkit does not play nice with MS AJAX (and, by extension, with our controls). They bring their own MS AJAX version and the toolkit script manager is not compatible with the asp:ScriptManagre or the telerik:RadScriptManager. Thus, it is extremely likely that they cause JavaScript errors that break the pages.

What I can suggest in this case is the following:

• examine this thread and see if disabling their script combination will help: http://www.telerik.com/forums/telerik-ui-for-asp-net-ajax-and-ajax-control-toolkit.
• consider removing the AjaxControlTolkit script manager, controls and assembly from the project and replacing them with our controls or other tools like jQuery UI.

I hope this will help.


Regards,

Marin Bratanov
Telerik

 

 

[Ei Wai]

Hello Marin,

Yes. First solution worked for me. Thank you so much.

Best regards,
Ei Wai