RadWindow didn't popup in IE9 & FireFox & Chrome

[AUK]

Hello, I am using VS.net 2010, .Net 4, telerik version 2013.2.611.40, and I am having trouble to open up RadWindow in FF, Chrome and even IE9 (IE8 is working), during debugging, related code is in below:

parent page (I think 'var oWnd = radopen("Categories.aspx", "RadWindow1");' didn't work as it didn't popup the rad window (Firefox & Chrome))):

function openWin() {
        var oWnd = radopen("Categories.aspx", "RadWindow1");
    }

    function OnClientClose(oWnd, args) {
        //get the transferred arguments
        var arg = args.get_argument();
        if (arg) {
            //var cityName = arg.cityName;
            var selCategory = arg.selCategory;
            var selCategoryId = arg.selCategoryId;
            //$get("order").innerHTML = "You chose to fly to  on <strong>" + seldate + "</strong>";
            document.getElementById("<%=selectCategory.ClientID%>").value = selCategory;
            document.getElementById("<%=selectCategoryId.ClientID%>").value = selCategoryId;
        }
    }

rad window page (I think line 'oWnd.close(oArg);' didn't work as it didn't close rad window in IE9 (in FireFox & Chrome radwindow didn't even popup) ):

function returnToParentDC(sId, sectionTitle) {
                  //create the argument that will be returned to the parent page
                  var oArg = new Object();

                  oArg.selCategory = sectionTitle;

                  oArg.selCategoryId = sId;

                  //get a reference to the current RadWindow
                  var oWnd = GetRadWindow();

                  //Close the RadWindow and send the argument to the parent page
                  if (oArg.selCategory && oArg.selCategoryId) {
                      alert("test before closing"); //This line is actually executed
                      oWnd.close(oArg);
                  }
                  else {
                      alert("Please fill both fields");
                  }
              }

Many thanks!!!

[Marin Bratanov]

Hi,

I am not aware of reasons for such behavior and these code snippets seem fine.
I am adding here a slightly modified version of the GetRadWindow() method that takes care of getting the reference from inside the content pages for you to try:

function GetRadWindow()
{
    var oWindow = null;
    if (window.radWindow) oWindow = window.radWindow;
    else if (window.frameElement && window.frameElement.radWindow) oWindow = window.frameElement.radWindow;
    return oWindow;
}

If this does not help I would advise that you open a support ticket and send us a small sample we can run and observe the problem.

In the meantime you can test whether any plugins/add-ons cause the problem with the browser (i.e, disable them all, try a different machine, you could even reinstall a browser or reset IE's settings).

Regards,
Marin Bratanov
Telerik

[Hugh]

Hello there, was there ever a resolution to this issue?  I have the same problem in IE 10.

thanks,
Steve.

[Marin Bratanov]

Hello Steve,

If the suggestions I offered in your other thread on the matter (http://www.telerik.com/community/forums/window-radwindow-undefined) do not help, I advise opening a ticket and sending us a sample we can see the issue in so we can debug it.


Regards,

Marin Bratanov
Telerik