RadToolTipManager cancel ClientAppointmentClick event from RadScheduler

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Remy asked on 24 Nov 2021, 11:10 AM


I'm using a RadScheduler and I have set it to display the AdvanceEditForm on click on an appointment.

I also have a RadToolTipManager to have a custom tooltip when the mouse pass over an appointment.

The problem I have is that :

    - if I click on the appointment before the RadToolTipManager begin to show the tooltip


    - if I move on another appointment after clicking on one and before the AdvanceEditForm appears

the clientappointmentclick event is cancelled by the tooltip ...


How can I do to avoid this problem ?

Best regards,

Remy Dubois.

Peter Milchev
Telerik team
commented on 29 Nov 2021, 10:20 AM

Hi Remy, the info is insufficient to see what exactly your implementation is and how it can be improved. 

Generally, canceling previous identical requests is a browser behavior and you should change the approach you have to show the tooltips. For example, you should either have a delay on hover showing or you should check if the tooltip is already open when opening on click. 

You can open a support thread with the additional details where we can further discuss the issue and once a solution is found, we can share it here for visibility from the community. 

If your company has the license, you can share this licensing FAQ article with them so they assign you as the developer and allow you to leverage your license support package benefits:

No answers yet. Maybe you can help?

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