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Radgrid edit form : strange issue

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Carole
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Carole asked on 28 Mar 2014, 04:05 PM
Hello,

I think I posted in the wrong sub-forum, so I re-post it here (original post : http://www.telerik.com/forums/radgrid-edit-form-strange-issue please delete it if necessary).

I'm using a ajax radgrid with an edit form (templated) into a popup (EditMode="PopUp"). Recently we updated our website from .NET 3.5 to .NET 4.0 so lots of configuration have changed (application pool, etc).
My new radgrid is perfectly working on our test platform, but on another server the popup is not showing when I click on "Add new record" button.

I tried to switch to EditMode="EditForms", to see if it changed anything on this server. When clicking on the add button, the form is displayed apparently correctly on the top of the radgrid. But I noticed that the validators controls didn't perform client side validation.

When looking at the response of the server (with firebug) when clicking on the add button, it seems that some code is missing at the end of the response : the code that perform the client side validation. Could this explain why the popup is not showing in EditMode="PopUp" mode ? Some missing javascript code ?

Please note that the radgrid is working correctly on another server, so I'm pretty sure this is a telerik configuration issue. But I don't know where and what to check.

I'm available if you need another details about the problem. Thanks in advance for your help.

Version of Telerik UI I'm using : 2010.2.929.35

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Carole
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answered on 31 Mar 2014, 08:10 AM
Hello
Isn't there anyone that can help me to understand where it could come from ?
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Carole
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answered on 31 Mar 2014, 09:09 AM
Hello again,
I'm still trying to find where the issue is coming, and I found another clue : in the edit form, I have a radcombobox that makes a call to a webservice to retrieve a list. This one doesn't work too, like if there were no javascript event declared on it.
Maybe it will help to find where the issue comes ? how is sent all this javascript code ?
Thanks in advance.
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Viktor Tachev
Telerik team
answered on 02 Apr 2014, 10:26 AM
Hello Carole,

As Angel has told you, it would be hard to pinpoint the reason for the problematic behavior based on the provided information. Such behavior is usually seen if there is a JavaScript error on the page. Would you check the browser console and endure that there are no such errors?

Also try upgrading to the latest version of the controls (currently 2014.1.225) and see if the behavior changes.

I would like to ask you to avoid opening duplicate threads. It is recommended that you keep related questions in one support thread or a forum post, so that we can easily keep track of your support history and provide better answers in a shorter time.


Regards,
Viktor Tachev
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Carole
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answered on 02 Apr 2014, 11:53 AM
Hi Viktor,
I see no error, anywhere : in the browser, firebug, in the event viewer on the server, etc. As I said, I just noticed the lack of javascript code for the page validators and the radcombobox, in the asynchronous response of the server.
Unfortunately I'm not able to update the controls.
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Viktor Tachev
Telerik team
answered on 07 Apr 2014, 11:10 AM
Hello Carole,

In order to look for the cause of the problem we would need to be able to replicate the issue locally. Would you share your markup code with the related code-behind? This would allow us to try and replicate the problem and investigate what could be causing it.

Also, please use the other thread for your future posts regarding this issue.

Regards,
Viktor Tachev
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Viktor Tachev
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