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RadEditor: Document Manager Issue

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Bharat
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Bharat asked on 28 Nov 2013, 02:43 PM

Hello ,

I am  using  the Telerik Radeditor  in are application[Visual Studio 2012(C#)] but we are facing following  issue  while using the  document manager features of it .

Case:

#If we Upload  more than one document and click on uploaded document then it's name get display on the right screen  but when we click on the other uploaded  document, then the name that is coming on that screen is not getting updated. Reference screen shot is attached .

Telerik version:2013.1.4.3.40

.

 Please help me out to fix it.

Thanks!  in Advance.

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Ianko
Telerik team
answered on 29 Nov 2013, 11:29 AM
Hi,

I tried to reproduce the problem, but to no avail. Could you please try using this live example and test the same scenario. It would be helpful if you could get back to me with the exact steps leading to the problem.

Could you please check the version of the used RadControls version, the configuration of the RadEditor control, the setup of the manager and provide details about them, so that I could be able to reproduce the issue?

Regards,
Ianko
Telerik
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Bharat
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answered on 03 Dec 2013, 05:21 AM

Hello,

 Thanks! for your quick response.

I checked in live demo it's working there, but  on the following case I am facing the issue.

Case:I upload the document and click on the uploaded document then it's not changing the text  but once I closed the  document manger window and reopen it again then it's working fine.

 Please  check that case and help me out to get rid of it.

 Telerik version:2013.1.4.3.40

 
 Thanks In advance.  

0
Ianko
Telerik team
answered on 04 Dec 2013, 02:20 PM
Hi,

The provided information is not enough for me to reproduce the problem.

Please provide a sample project, with which I could be able to investigate the specific scenario. Also more details like: browser, version and detail steps would be helpful. Note that you could create a screencast of the problem, so that i could be sure that i am following the exact scenario.

Also please provide a correct version accordingly to our release notes. There is no 2013.1.4.3.40 version.

Regards,
Ianko
Telerik
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Umesh Goyal
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answered on 09 Dec 2013, 11:22 AM

Hello ,

Thanks! for your quick response.

Please finds below the details step and other required information.

Telerik version: 2013.1.403.40

Browser Version: IE9.0.8112.166421

Step to replicate the issue.

1. First open Document Manager click  on already uploaded  document then it's name gets display on the right screen.

2. Now  upload the new document after successful upload that left screen get blank then click on any document it's name is not get display. [That is the issue]

3. Now close that popup.

4.Now  reopen again document manager and  click on any uploaded document then it's work fine.

I  have  created the MP4 file but not able to upload because no option found to upload that type of  file.

 Please let me know how can I share that with you .

Thanks in advance!

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Umesh Goyal
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answered on 12 Dec 2013, 05:54 AM
HI,


Are you able to replicate it as per provided step or need more information 

I am waiting for your response.

Thanks!
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Ianko
Telerik team
answered on 12 Dec 2013, 07:47 AM
Hello Bharat,

The described problem is reproducible if the EnableAsyncUpload property of the document manager settings is set to false. This is a known issue and it is related to the Upload control, which is current obsolete and its proper replacement is the AsyncUpload control.

You can resolve the issue by setting the EnableAsyncUpload="true" property.

Regards,
Ianko
Telerik
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Bharat
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answered on 12 Dec 2013, 12:55 PM
 Hi,

 Thanks!
 
  Now it's working.
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Ianko
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Bharat
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Umesh Goyal
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