Problem with position of the rad tool tip with rad panelbar

[KJ]

Hello Telerik Team !

I would be very thankful to you guys if you could please explain me the odd behavior of the rad tool-tips. I am using a rad Panelbar in my application.

I have to show the rad tool-tip for controls inside the panelbar and out-side the panelbar. My rad tool-tip appears at different locations for case when panelbar is open and when the panelbar is closed.

Inside Panelbar - When I move my mouse for the 1^st time over the label for which I want to show the tool-tip , the tool-tip appears near the control but not according to the properties I set in the Tool Tip Manager. When I move over for the 2^nd time it appears at the correct position. My tool tip manager settings are as below:

<telerik:RadToolTipManager ID="RadToolTipManager1" runat="server" Position="TopRight" Sticky="true" RelativeTo="Mouse" OffsetX="-5" OffsetY="-5" style="position:absolute;"></telerik:RadToolTipManager>
The text is set in the ToolTip property of the asp controls. No seperate rad tool tip control is taken except the tool tip manager in the application .

Outside the panelbar – The tool tip for controls outside the panel bar appears at the correct location when the panel bar is closed. But when the panel bar is open ( or expanded) the tool-tip of all the controls appears at an far above the controls. I have set the OffsetX="-5" OffsetY="-5" in the tool tip manager but it does not work when the panel bar is expanded.

Also the issue does not arises in FireFox 2.0 , I used IE 7.0.

I have the screens ready with me but was not able to add it in the rad editor for the new forum post.

If you need any more information please let me know.

Thanks
Kunal

[Tsvetie]

Hello KJ,
I cannot be sure what the problem is, until I have a look at your code.

For the time being, please try setting the Width property of the manager to see if it makes a difference. I would recommend that you update your version of the Prometheus suite to the latest, that will be released today. 

In case the problem persists, please open a new support thread and send us a simple running project, with which we can reproduce the problem.

Sincerely yours,
Tsvetie
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[KJ]

Hello Tsvetie,

Thanks  for the quick reply.

For the controls outside the panel bar I got the problem solved , I set the property RelativeTo="Element", the tool tips appears near the controls. But if set Animation="" to any of the animations I encounter another problem. 

I cannot set the width property as you suggested as character length for my tool tips vary from 15 to 2000. In case I set width="350px" the tool tip for large text appears in the box of width="350px" and the height increases according to the rest of the text. But when the text is small, let say upto 10 characters - the tool tip appears in a box of width="350px" leaving behind a lot white space after the text ends.

It would be better if we had a property like MaxWidth and MinWidth where the box size is auto set. This would support both for the large text content and small text content.

The problem for the controls inside the panel bar still remains. When the panel bar is expanded and in between we scroll the page upwards or downwards, the location of the tool tip changes accordingly. I have also tried with the RelativeTo="Elements" property but it does not work. In certain cases where we have scrolled the page more than the panel height, the tool tip appears below in the panel and I get a scroll bar on the right of the Panelbar. I aslo set style="Zindex:1000" ( for the tool tip manager) but the tool tip appears behind the controls. 

Can you help me out with the above problem. I also have the screens with me, but was not able to attach them in the editor. 

I am using 2007.1.521.0 version of Telerik "Promotheus" controls  for ASP.Net

Thanks KJ

[Tsvetie]

Hi KJ,
Please download the latest version of the Prometheus suite - v.2007_1_626 - I believe the problem you describe is fixed in that version.

In case the problem persists, we will really need a running project that demonstrated the problem.

Sincerely yours,
Tsvetie
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center