Problem posting request to DialogHandler.aspx

2 posts, 0 answers
  1. Philippe
    Philippe avatar
    35 posts
    Member since:
    Sep 2009

    Posted 12 Mar 2015 Link to this post

    I encounter a problem on my website, once it is deployed on production environment
    The dialogs in the editor open fine, but when an action is performed in it (like changing directory in file manager), the POST request just hangs
    If I try to see what happens in Fiddler, the request immediately sends a 504 error
    The configuration in web.config is the same as my test environment, with handlers registered in system.webserver > handlers section (ASP.Net 4.0, Integrated mode)
    I performed the same tasks in both environments (open a page with the editor, open the document manager dialog, browse to a subfolder)
    It works fine in the test environment, but not in the production one, even though the requests seem identical to me...
    I don't have direct access to the production environment so it is quite hard performing extra tests.

    Does anyone have an idea of what would be happening, and how to solve this problem ?

    Thanks a lot !
  2. Ianko
    Ianko avatar
    1956 posts

    Posted 16 Mar 2015 Link to this post

    Hello Philippe,

    I am afraid that without any further testing on the server, it is almost impossible to find out why this issue occurs.

    Possible reasons:

    • The folder has no proper read/write permissions
    • URL rewriter module
    • If usage of a custom content provider is utilized--its implementation

    Without further details about the configuration on the server, it is impossible to suggest a fix for such an issue.



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