Hello,
I encounter a problem on my website, once it is deployed on production environment
The dialogs in the editor open fine, but when an action is performed in it (like changing directory in file manager), the POST request just hangs
If I try to see what happens in Fiddler, the request immediately sends a 504 error
The configuration in web.config is the same as my test environment, with handlers registered in system.webserver > handlers section (ASP.Net 4.0, Integrated mode)
I performed the same tasks in both environments (open a page with the editor, open the document manager dialog, browse to a subfolder)
It works fine in the test environment, but not in the production one, even though the requests seem identical to me...
I don't have direct access to the production environment so it is quite hard performing extra tests.
Does anyone have an idea of what would be happening, and how to solve this problem ?
Thanks a lot !
I encounter a problem on my website, once it is deployed on production environment
The dialogs in the editor open fine, but when an action is performed in it (like changing directory in file manager), the POST request just hangs
If I try to see what happens in Fiddler, the request immediately sends a 504 error
The configuration in web.config is the same as my test environment, with handlers registered in system.webserver > handlers section (ASP.Net 4.0, Integrated mode)
I performed the same tasks in both environments (open a page with the editor, open the document manager dialog, browse to a subfolder)
It works fine in the test environment, but not in the production one, even though the requests seem identical to me...
I don't have direct access to the production environment so it is quite hard performing extra tests.
Does anyone have an idea of what would be happening, and how to solve this problem ?
Thanks a lot !
1 Answer, 1 is accepted
0
Hello,
I am afraid that without any further testing on the server, it is almost impossible to find out why this issue occurs.
Possible reasons:
- The folder has no proper read/write permissions
- URL rewriter module
- If usage of a custom content provider is utilized--its implementation
Without further details about the configuration on the server, it is impossible to suggest a fix for such an issue.
Regards,
Telerik
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