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Missing fonts

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Jorge
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Jorge asked on 21 Mar 2011, 04:02 PM
I'm using the standard font "Bookman Old Style". In my dev machine the report shows OK but in the production server it replaces with Arial, although the font is installed in Windows.

Any ideas? I'm using Asp.net and 2010 Q1.
Thanks!

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Marcel Mata
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answered on 21 Mar 2011, 09:18 PM
Guys,   I am having the same exact issue.    I discovered that simply the fonts I was using did not exist in our production environment (running Windows Server 2008 R2).    I copied the TTF files out there, right clicked on them and chose 'Install'.    The fonts appear as installed to Notepad and other applications in the production machine but when my Windows app generates Telerik reports, the same way it is done in the dev environment,   the report chooses Arial or some other default font instead of the existing one.    The only way I've seen it function is when I run the application with Administrative privileges, but this clearly isnt a solution to this behavior.

What is the new font installation procedure such that Telerik picks it up gracefully?       Jorge's problem is mine too.

Thanks,

Marcel
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Massimiliano Bassili
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answered on 22 Mar 2011, 08:42 AM
Try rebooting your server, it helped me get pass this.

Cheers!
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Jorge
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answered on 22 Mar 2011, 11:33 AM
Restarting did not help, neither giving the account admin privileges.

I noticed that in dev machine the report's generated css contains the right font
.s17 {
color:Black;
font-family:Bookman Old Style;
font-size:20pt;
font-style:normal;
font-weight:bold;
}

but in production machine it does not:

.s17 {
color:Black;
font-family:Microsoft Sans Serif;
font-size:20pt;
font-style:normal;
font-weight:bold;
}

Thanks again!
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Massimiliano Bassili
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answered on 22 Mar 2011, 01:21 PM
Jorge, the html markup you've pasted is handled from the browser i.e. on the client and if the client does not have the font installed, it would not be rendered on its machine. This is general rule in web and not report specific. Whether the font is available on the server or not only makes sense for formats that embed the font e.g. PDF.
Either way, I can confirm that there is no "new font installation procedure" as all my reports using non default fonts are working properly.

Cheers!
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Jorge
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answered on 23 Mar 2011, 11:09 AM
Massimiliano, I'm aware of the font+client issues but....

- Bookman Old is a standard font
- Most important of all, the SERVER is generating the modified css outputting "Microsoft Sans Serif" instead of Bookman. It's a server/Telerik problem, and not a client problem.

Other ideas? Telerik people?
Thanks!
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Massimiliano Bassili
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answered on 24 Mar 2011, 02:52 PM
Jorge, that is not true. Bookman Old font DOES NOT come with windows, it comes with other MS programs such as word FYI:

http://office.microsoft.com/en-us/infopath-help/which-fonts-are-included-in-office-2003-HA001187231.aspx

Thus most likely you do not have MS Office installed on your server and do not have the Bookman Old font present in your fonts. You should manually install it, in order for the reporting product to use it.

Cheers!
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Marcel Mata
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answered on 24 Mar 2011, 03:27 PM
Jorge,    check c:\windows\fonts and make sure that the font is in your production server.   If not, please copy the correct TTF file to that machine, right click and choose Install.    If you are as unlucky as me,   the font will be installed in the system but Telerik wont pick it up at report rendering time unless the process is running with admin privileges. 

You can also confirm to us that the font you are trying to use is already installed in your production machine and yet not being used by Telerik. 

Thanks,

Marcel
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Jorge
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answered on 24 Mar 2011, 06:44 PM
Marcel, I reinstalled the font in the production server and it worked. Thanks for your time.
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Massimiliano Bassili
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answered on 25 Mar 2011, 06:32 PM
Guys, I told you this is no Telerik issue :) MS are huge and can afford to get away with crippled functionality like the fonts installed, which might require reboot, reinstall etc.

Cheers!
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Marcel Mata
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answered on 25 Mar 2011, 07:45 PM
Guys,   Ill attempt to restart the machine when the time is right (its a critical piece of the system)   And I will get back to everyone about the outcome so we can resolve this Telerik/Font discussion.
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Marcel Mata
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answered on 28 Mar 2011, 02:50 PM
A machine reboot solved the problem.   Thanks everyone.
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H
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answered on 19 Jul 2013, 03:04 PM

Hi,

I am trying to use "Draft 15 CPI" Font which is not TTF style font.
Draft 15 CPI Font is compatible to EPSON Impact Printer fx 2190 / 890.

I installed proper printer driver and be able to see and print the font with Microsoft Word,
while I can not see the font in Telerik reporting style selection.

Is there any possible ways to use this font? 
It is very importing to my company's business.

Best regards,
H

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Jorge
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answered on 20 Jul 2013, 10:55 AM
I had this problem with an Epson thermical printer and I solved it using the printer driver's font sustitution feature, so as to replace a Windows font ("Arial" for example) to a "FONTA" native printer font.

So, in the Report Designer I use the "ARIAL" font and then the printer sustitutes it to FONTA.

Hope this helps!
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Cheryl
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Iron
answered on 24 Apr 2014, 05:00 AM
Hello

I have a report that uses a custom OpenType font.  I have the font installed on my development computer.  When I debug, I can create a PDF that embeds and shows this font correctly.

When I publish to the server, the PDF is picking up Microsoft San Serif instead.

The font is installed on the server, and the server has been restarted.  After restarting, the correct font is still not picked up, so I have double checked that the fonts are installed on the server and they are (and I can see them in WordPad).

I found this [quote]the font will be installed in the system but Telerik wont pick it up at report rendering time unless the process is running with admin privileges. [/quote] - how do I force the Telerik reporting process to run with admin privileges?

I am using the Q1 2014 version.
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Stef
Telerik team
answered on 24 Apr 2014, 07:27 AM
Hi Cheryl,

You will need to convert the font to TrueType, install it and reboot the system in order to use it - Font is missing in report designers. Then set the PDF renderer FontEmbedding attribute to Full, to assure all fonts are emebedded into the generated PDF document on the server, and there is no need for the client to have the same font installed. Otherwise, Adobe Reader will use its font fallback mechanism to substitute unrecognized on the client machine fonts.

More detail how to configure the PDF renderer can be found in the following help articles:

Regards,
Stef
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Marcel Mata
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Massimiliano Bassili
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Jorge
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H
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Cheryl
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Stef
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