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Frozen Radgrid Horizontal Scroll bar is not showing in Chrome version 53 and above

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Ravi
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Ravi asked on 22 Sep 2016, 04:47 AM

Hi,

We are using Radgrid with Frozen. It was woking correctly before version. but now Chrome updated version it behave differently. we can not change manually all the grid even if we have soloution. because whole website we used that Radgrid with Frozen option. Please check and let us know is there any global fix. 

This is very urgent and all clients complaint about this weired issue, I have attached screen shot Please help us

 

Thanks,

 

 

 

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Pavlina
Telerik team
answered on 22 Sep 2016, 08:56 AM
Hello,

No changes where made in the grid frozen columns functionality for the last few months, which means that the problem you encounter is only related to the browser version update. However, we will investigate the case further and depending on the browser specifics and next versions of the Chrome we will take the necessary action. As a small token of gratitude for bringing this issue to our attention I have updated your Telerik points.

Regards,
Pavlina
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Ravi
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answered on 22 Sep 2016, 09:07 AM
How long it will take?. Because we can not work with this bug.
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Pavlina
Telerik team
answered on 22 Sep 2016, 10:17 AM
Hi,

I cannot give you exact time-frame when the problem will be resolved, but you can log this issue in our feedback portal, so other customers can vote for it and this way raise its priority:
http://feedback.telerik.com/Project/108

Regards,
Pavlina
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Claro
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answered on 22 Sep 2016, 09:31 PM

Hello,

I'm also experiencing this issue after the latest Chrome update.  My guess it has to do with ViewState since after I trigger an event, such as Sort, the horizontal scrollbar appears.  Also, the grid works properly in IE 11.

Hope this helps.

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Vivek
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answered on 23 Sep 2016, 09:34 PM

Hi,

I am also facing the same issue. I have tested for this on IE 11, Firefox 49, Opera 40 , Chrome 53 and 54 Beta. The issue happens for Chrome 53 , Chrome 54 beta and Opera 40 (So basically all browsers using chrome rendering engine). In some cases , adjusting the size of the columns brings back the scrollbar.

I'm using frozen columns too.

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Vivek
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answered on 23 Sep 2016, 09:37 PM
Just to add to the above.. I'm using the latest version of the Telerik controls.
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Pavlina
Telerik team
answered on 27 Sep 2016, 07:36 AM
Hello,

This is to let you know that the bug with frozen grid horizontal scrollbar in Chrome 53 is fixed and the fix will be included in the latest internal build which will be published later today in customer accounts.

Regards,
Pavlina
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Ravi
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answered on 28 Sep 2016, 09:47 AM

Hi Pavlina,

    We have checked from our end but still issue not resolved.

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Debajyoti
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answered on 28 Sep 2016, 10:27 AM

[quote]This is to let you know that the bug with frozen grid horizontal scrollbar in Chrome 53 is fixed and the fix will be included in the latest internal build which will be published later today in customer accounts.[/quote]

Please let us know if this issue is resolved and where we can find bug fixed build available for download ?

Its kind of urgent now.

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Ravi
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answered on 28 Sep 2016, 12:10 PM

Hi,

If you have a common style sheet you can add these code and clear browser history from the begining and try it.

[id$='Frozen'] {
  overflow:scroll !important;  
}

You can use common style sheet or particular page.

Hope this helps

 

Thanks,

 

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Pavlina
Telerik team
answered on 28 Sep 2016, 12:40 PM
Hello Ravi,

Could you confirm that the internal build you downloaded to test if horizontal scroll works in Chrome 53 is 2016.3.927? We tested it on our side and the scroll is working properly. 

Alternatively, you can use the following workaround:
#<%=RadGrid1.ClientID %>_Frozen {
    overflow-x: scroll !important;
}

Regards,
Pavlina
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Vivek
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answered on 29 Sep 2016, 06:18 PM

Hi Pavlina,

I downloaded the internal build and can confirm that the fix works for the main issue. But I noticed that if I change the column width's such that the scroll bar now touches both end's of the grid, the scroll bar disappears and then does not come back.Even if I resize the grid columns.

The only way to get the scrollbar back is to refresh the page.

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Pavlina
Telerik team
answered on 30 Sep 2016, 08:57 AM
Hello Vivek,

I can confirm that when resizing is enabled the bug with scrollbar exists. Our developers already fixed it and the fix will be part of the internal build next week. Please excuse us once again for the inconvenience caused by this bug. I have also updated your Telerik points.


Regards,
Pavlina
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Neeraj Isaac
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answered on 19 Oct 2016, 10:56 AM

Hi Pavlina,

Is this issue resolved. we had updated the chrome and facing same issue. 

if solved please provide the solution to resolve it.

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Pavlina
Telerik team
answered on 20 Oct 2016, 06:17 AM
Hi,

Yes the issue with frozen columns in Chrome 53 is resolved in the latest official release - R3 2016 SP1. It is available for download in customer accounts since Tuesday (10/18/2016). 

Regards,
Pavlina
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