Forces IE to restart process

[David]

I know it sounds strange, but seems Progress Area forces my process to repeat endlessly.

It happens after long run only and only in Internet Explorer.

Any recommendations?

Thank you

[David]

By the way it happens exactly 15 minutes into the process

Please help

[Veselin Tsvetanov]

Hi David,

Could you, please give a bit more details about your scenario, so we will be able to reproduce the problem? If you think it is feasible, you could paste here your control declaration and the code behind (if any), or you could provide us a link to a storage, where you have uploaded an isolated runnable sample reproducing the issue observed.

Regards,
Veselin Tsvetanov
Telerik

[David]

Veselin,

  Is there a way to send you running link privately? It involves some credentials information

Thank you

David

[Veselin Tsvetanov]

Hi David,

I would suggest you to strip all sensitive data, isolate only the issue and post a link to your project in this forum thread. Alternatively, if you do not want your project to be publicly visible you will need to submit a support ticket, which requires an active license.

Regards,
Veselin Tsvetanov
Telerik

[David]

Veselin,

Please use IE ( FireFox does not have an issue )

There are few steps involved:

1.  Go to http://tredis.net/

2. Use db/db as user/password

3. Click "Group Options" button

4. Select more than 10 projects by checking

5. Click "Export Results"

6. Click "Run Analysis and Export"

After 15 minutes project count will start from 1 again. Please click "Cancel" When done

Thank you very much

[David]

Veselin, looking into my logs it does not seem that you tried to recreate the issue. Any update?

Thank you

[Veselin Tsvetanov]

Hi David,

We tested the application, following the steps outlined above. It successfully analyse and exports a report for 12 selected projects (it takes nearly 30 minutes). We have tested the app in IE 11. I guess you could consult your log to review our actions.

I would like to also mention that in order to efficiently assist you in this case, we will need to reproduce the problem locally. To be able to do that, you will need to submit a support ticket, including a runnable sample project.

Regards,
Veselin Tsvetanov
Telerik

[David]

Hi Veselin,

  Thank you for trying to reproduce the problem. I did check the log and you clearly didn't have problem we experience here. It leads me into thinking that some local browser setting may cause this to happen. Anything you can think of?

David

[Veselin Tsvetanov]

Hi David,

It is really difficult to say what could cause the problem observed. There are two settings you could try to customize: ScriptManager.AsyncPostBackTimeout property and sessionState timeout. However, as the issue is present only IE and only on some machines, the above may not be viable solutions.

Another thing that you could do is to ensure you are not running your IE in compatibility view, as it is no longer supported by our controls suite.

Regards,
Veselin Tsvetanov
Telerik

[David]

Hi Veselin,

    Your suggestions didn't work and we don't run in compatibility mode. I have slight suspicion that problem started with update to 2016.1.225.40, but i am not sure. Again, problem with IE only

    I understand that it is hard to solve without ability to recreate the problem, but maybe something else that you can think of?

Thank you

David

[Veselin Tsvetanov]

Hello David,

You could also try to add the following configuration to the system.webServer section of your web.config:

<system.webServer>
  <httpProtocol>
    <customHeaders>
      <add name="X-UA-Compatible" value="IE=Edge"/>
    </customHeaders>
  </httpProtocol>
</system.webServer>

Regards,
Veselin Tsvetanov
Telerik

[David]

That didn't help either

[Veselin Tsvetanov]

Hi David,

In which version of IE do you observe the error reported? Keep in mind that IE 7 and below are no longer supported by the Telerik ASP.NET AJAX suite.

Regards,
Veselin Tsvetanov
Telerik

[David]

IE11

On some computers it fails after 15 minutes of any ProgressArea action. Some computers have no issue. Firefox always works fine

[Veselin Tsvetanov]

Hello David,

As you also noticed it is an issue cause by the machine environment that you are browsing your application with. I would recommend you to identify the differences in the machine settings in the cases when the crash occurs. I would suggest you to turn off firewalls, antivirus programs and other defenders that might be terminating the process considering it as a threat.

Regards,
Veselin Tsvetanov
Telerik

[David]

All are excellent suggestions. However machine.configs were matching and turning off firewall and antivirus didn't help.

Anything else you can think off?

Thank you

[David]

This causes us a lot of trouble. Can you please escalate the problem somehow?

[Veselin Tsvetanov]

Hi David,

There might be possible to fix the problem observed by resetting the IE browser settings on your machine. You could also find it useful to consult the following article.

Please, note that without the ability to replicate, observe and troubleshoot the described issue, we could hardly assist you further in overcoming it. In consequence, all the above suggestions are based on our general knowledge.

Regards,
Veselin Tsvetanov
Telerik