Error exporting to word and viewed on Mac IOS

8 posts, 0 answers
  1. Duncan
    Duncan avatar
    6 posts
    Member since:
    Jun 2013

    Posted 21 Oct 2013 Link to this post

    Hi

    We are using telerik reporting (the pre HTML5 release)

    When you export to word from telerik reporting on a webforms report viewer application onto a PC the images and reporting are perfect. However when exporting to word (docx) onto a mac of all types, the images are shrunk??? When I load the file that was not working on my mac onto a pc the images work again?

    See attached image example.

    Thanks
    Duncan
  2. KS
    KS avatar
    165 posts
    Member since:
    Oct 2012

    Posted 24 Oct 2013 Link to this post

    Hi,

    The chart is rendered as an image. Check if the resolution on the Mac device is not different. And since the docx is OK on preview with MS Word, what is the preview tool on the Mac?

    - KS
  3. Duncan
    Duncan avatar
    6 posts
    Member since:
    Jun 2013

    Posted 24 Oct 2013 Link to this post

    Hi

    I assume it is microsoft office 2011 edition word our clients are using on their macs to view the reports. I have tested on my Mac Air using Mac Word 2011 and it will not render the image large enough. I have had several users contact support to ask why this is happening and we are unsure. Like I said works fine on a PC word version.

    Thanks for the help 
    Duncan
  4. Stef
    Admin
    Stef avatar
    3610 posts

    Posted 25 Oct 2013 Link to this post

    Hello Duncan,

    Your question is logged for further investigation and tests.

    We will appreciate it, if you open a support ticket and add details about the tested machines and report document. We will update this forum thread for anyone concerned as well when we have new information.

    Regards,
    Stef
    Telerik

    Have you tried the new visualization options in Telerik Reporting Q2 2013? You can get them from your account.

  5. Stefan
    Stefan avatar
    5 posts
    Member since:
    Apr 2014

    Posted 27 Jan 2015 in reply to Stef Link to this post

    Hi Stef,

    We are experiencing the exact same problem when opening DOCX files on a Mac using Office for Mac.

    - Telerik Reporting Q3 2014
    - Word 2010 (Windows)
    - Word 2011 (Mac)

    Any help will be appreciated.

    Thanks,
    Stefan
  6. Stef
    Admin
    Stef avatar
    3610 posts

    Posted 27 Jan 2015 Link to this post

    Hi Stefan,

    Please test to configure the Word rendering extension to not use metafiles. For more details about the required configuration, please check:
    Let us know how it goes and if you need any further help.

    Regards,
    Stef
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  7. Stefan
    Stefan avatar
    5 posts
    Member since:
    Apr 2014

    Posted 27 Jan 2015 in reply to Stef Link to this post

    Hi Stef,

    Unfortunately, this will not solve our business need. We need the EMF functionality present in the DOCX for reasons specific to our industry. 

    Is this not something that can be addressed otherwise?

    Stefan
  8. Stef
    Admin
    Stef avatar
    3610 posts

    Posted 27 Jan 2015 Link to this post

    Hello Stefan,

    The issue is logged in our system for improvement, but there is no ETa for the FIX. Thus the only workaround for Office for MAC, to my knowledge, is to turn off the usage of meta files.

    Regards,
    Stef
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
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