Copy and Paste into Editor Not Working

4 posts, 0 answers
  1. Mark
    Mark avatar
    16 posts
    Member since:
    Mar 2014

    Posted 29 Oct 2018 Link to this post

    I am getting the following error when I try and copy and paste into Editor. I am using 2018.3.910

     

    Uncaught TypeError: Cannot read property 'cleanUp' of undefined
        at c.RadEditor._cleanUpAfterDelete (telerik.web.ui.webresource.axd?_TSM_HiddenField_=RadScriptManager2_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-US%3ac7c66246-7597-47ee-87ae-ac254004a457%3aea597d4b%3ab25378d2%3bTelerik.Web.UI%2c+Version%3d2018.3.910.45%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3aen-US%3af82d27b2-2e24-4637-ab87-c64fb8588ccb%3a16e4e7cd%3af7645509%3a24ee1bba%3ab2e06756%3a874f8ea2%3a63b115ed%3a1569bb5f%3a4877f69a%3ac128760b%3a92fe8ea0%3afa31b949%3a3856fd9f%3a33715776%3adc7e0bd%3a30f1f089%3a19620875%3af46195d3%3a490a9d4e:14741)
        at c.RadEditor._onKeyUp (telerik.web.ui.webresource.axd?_TSM_HiddenField_=RadScriptManager2_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-US%3ac7c66246-7597-47ee-87ae-ac254004a457%3aea597d4b%3ab25378d2%3bTelerik.Web.UI%2c+Version%3d2018.3.910.45%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3aen-US%3af82d27b2-2e24-4637-ab87-c64fb8588ccb%3a16e4e7cd%3af7645509%3a24ee1bba%3ab2e06756%3a874f8ea2%3a63b115ed%3a1569bb5f%3a4877f69a%3ac128760b%3a92fe8ea0%3afa31b949%3a3856fd9f%3a33715776%3adc7e0bd%3a30f1f089%3a19620875%3af46195d3%3a490a9d4e:14889)
        at HTMLDivElement.<anonymous> (telerik.web.ui.webresource.axd?_TSM_HiddenField_=RadScriptManager2_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3aen-US%3ac7c66246-7597-47ee-87ae-ac254004a457%3aea597d4b%3ab25378d2%3bTelerik.Web.UI%2c+Version%3d2018.3.910.45%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3aen-US%3af82d27b2-2e24-4637-ab87-c64fb8588ccb%3a16e4e7cd%3af7645509%3a24ee1bba%3ab2e06756%3a874f8ea2%3a63b115ed%3a1569bb5f%3a4877f69a%3ac128760b%3a92fe8ea0%3afa31b949%3a3856fd9f%3a33715776%3adc7e0bd%3a30f1f089%3a19620875%3af46195d3%3a490a9d4e:6)

  2. Rumen
    Admin
    Rumen avatar
    14459 posts

    Posted 29 Oct 2018 Link to this post

    Hi Mark,

    We are not aware of this error and will need your help to reproduce it.

    Do you get this error in a specific browser or in all browsers?
    Are you able to reproduce the problem in the live demos of RadEditor?
    Does the problem happen if setting the StripFormattingOptions property of RadEditor to NoneSupressCleanMessage?
    Can you also disable the AJAX to see the real error message - see Get more descriptive errors by disabling AJAX.

    Thank you!

    Best regards,
    Rumen
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
  3. Mark
    Mark avatar
    16 posts
    Member since:
    Mar 2014

    Posted 30 Oct 2018 in reply to Rumen Link to this post

    It was in all browsers. The live demo works fine.No Ajax being used on the page.

     

    I set to StripFormattingOptions="NoneSupressCleanMessage". Now it is working. Any idea why that simple change makes a difference?

  4. Rumen
    Admin
    Rumen avatar
    14459 posts

    Posted 30 Oct 2018 Link to this post

    Hello Mark,

    When the StripFormattingOptions is set to "NoneSupressCleanMessage", RadEditor does not take any action of stripping the formatting of the pasted content from the clipboard. You can find more information at RadEditor and the Browser Clipboard.

    It looks like the pasted content contain something that breaks the cleanUp functionality in your version of RadEditor. If this is an important feature for you, my advice is to migrate to the latest R1 2018 version (2019.3.910) and test it.

    If the problem still persists, please open a support ticket and provide steps along with content to replicate the issue on our end. Thank you!

    Regards,
    Rumen
    Progress Telerik
    Get quickly onboarded and successful with your Telerik and/or Kendo UI products with the Virtual Classroom free technical training, available to all active customers. Learn More.
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