Cannot see checkbox in report

[Billy]

Hi,

I have a report that contains a checkbox. The report is being displayed in the Silverlight viewer.  In both the Preview and Html Preview tabs the Checkbox and corresponding text are displayed.  When I run my application the text portion of the checkbox is visible, however the checkbox itself is not visible. (See attached screen shots).

 

 

I am using IE 7, Silverlight 4 and .Net 4.

 

Any suggestions?

 

Thanks,

[Steve]

Hi Billy,

We were not able to reproduce the problem on our end (see attached video). Although in my video I'm using IE8, I've opened that same report in IE 7 as well and it did show the checkbox as expected. Any additional information on how to replicate this on our end would be highly appreciated. I've also attached the sample report I've used, so please test with it and modify it to reflect the problem.

All the best,
Steve
the Telerik team

[Billy]

Hi Steve,

 

Thank you for your response.  I added your sample report to my project and it behaves exactly the same as my report, you can see the text portion, but not the checkbox itself.

 

I am working with a Silverlight consultant and I showed him how the report appears in my application and showed him your video.  He will test the checkbox functionality on one of his computers.  If it works correctly for him, he will then try to identify what on my system is causing the problem.

 

One additional point of interest, if I save the report as a pdf the checkbox is visible in Adobe Reader. If you have any suggestions for configuration settings or software installations I should check please let me know.

 

Thanks,

Billy

[Steve]

Hello Billy,

In fact now that you've mentioned that the checkbox shows fine in exported file, it rang a bell. As you probably know, the Telerik Reporting WCF Service acts as a communication interface between the client programs and the reports on the server. The service has two endpoints - the first one serves the data for the report, the second one serves the resources and images are resources. In your case, the actual checkbox is an image. In this line of thoughts, most likely your resource endpoint is either completely missing or not configured correctly. Check the following article for more info on the service configuration: Hosting WCF Service in IIS. Additionally you can open the Visual Studio examples we ship with the product and check the runnable Silverlight project we've provided.

Regards,
Steve
the Telerik team

[Billy]

Steve,

 

Yeah, problem solved! I did not have the endpoints entered. Once I added them the checkbox displays correctly.

 

Thanks,
Billy