All Popups not functioning after IE10 update.

3 posts, 0 answers
  1. Cameron
    Cameron avatar
    28 posts
    Member since:
    Oct 2011

    Posted 12 Apr 2013 Link to this post


    With many of our clients now moving to IE10, we've had to upgrade our Telerik products as well. We're using ASP.NET.
    In most cases the RadEditor and its popups are displaying correctly.

    However when I am trying to dynamically add it onto a webform, the popup does not display as expected and is completely non-functional.

    Upon clicking the Image Manager, the following happens.
    I am attaching a screen capture so you may have a look at it.

    To me it looks like some CSS is not getting applied, but I cannot understand why there would be any missing CSS.

    Any help would be appreciated.

    FYI: I am using Visual Studio 2010, C#. The version we've upgraded to is: v4.0.30319.

  2. Joana
    Joana avatar
    205 posts

    Posted 16 Apr 2013 Link to this post

    Hi Cameron,

    We are not aware of such an issue and I was not able to reproduce it with the latest version of the controls. Can you confirm this is what you are using? It is currently Q1 2013 SP1 (2013.1.403).

    What I can suggest at this point is that you try the following:
    - make sure that you are using the latest version
    - clear the browser cache and the ASP cache
    - disable the plugins in the problematic browser because some of them may be interfering with the page
    - remove all custom CSS from the page and see if the issue is gone (again, after clearing the cache)
    - if you have custom CSS files for the dialogs (set through the DialogsCssFile property) - try removing it to see if this changes things

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  3. Cameron
    Cameron avatar
    28 posts
    Member since:
    Oct 2011

    Posted 16 Apr 2013 Link to this post

    Hello Joana,

    Thank you for your suggestions.

    My presumption was correct: The necessary resource files were not getting loaded.
    The reason they were not getting loaded was because the radeditor control was being added dynamically onto the form and then summarily hidden.

    Since it was hidden, the resource files no longer were being loaded. 

    As such, the dialogs all appeared without the needed CSS.

    How did I fix this?

    I fixed this by removing the code in the code-behind to hide the controls
    Then by hiding the controls on the form using Javascript (JQuery).

    On the form I placed in the
    $(document).ready(function()  {});
    the code to hide the controls.

    This proved my assumption as now everything displayed correctly.

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