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Ajax Manager and DatePicker Page Postback Problem in Windows XP

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Aykut Aras
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Aykut Aras asked on 25 May 2010, 04:27 PM
Hello,
i am working a project that uses Telerik Q2 2009.
I am using mainly Rad Ajax Manager and Rad Datepicker.
Today i get an interesting error and could not find any solution so i really need your help or i will have to remove all telerik components from my project.
Problem occured in a client machine running on Windows XP SP2. The interesting part when i tried your rad ajax manager demo from demos page http://demos.telerik.com/aspnet-ajax/ajax/examples/manager/firstlook/defaultcs.aspx, i get same error.

The problem is when i click a date from calender in your demo page, ajax loading panels become active but they never fade and after 90 seconds they are giving an Timeout exception. When i debug with firebug i saw that ajax manager aren't posting any data it just try to beginajaxrequest event and falls to timeout exception. 

Lastly i saw this problem only 4 machine with same system and in the same network. I really need a quick help.

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Aykut Aras
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answered on 27 May 2010, 07:36 AM
Any help?
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Maria Ilieva
Telerik team
answered on 28 May 2010, 02:06 PM
Hi,

I tested the mentioned example on Windows XP SP2 but was not able to replicate the described issue.

Please refer to the following movie which presents my local test.
http://www.screencast.com/users/Ian4eto/folders/Jing/media/f0c24f97-b6ee-44e6-b184-6dad80ba6a33

All the best,
Maria Ilieva
the Telerik team

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Aykut Aras
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answered on 28 May 2010, 02:18 PM
Hello again,

I tried from my computer with XP English with no SP and after that tried XP English with SP2 before and it worked normal but in our customers' machines even if we use different browsers (ie 8, firefox, chrome, opera) we get same problem. This problem occurs only these 4 machines. We never saw a problem like this and we don't know what to do? These machines have Russian XP if it changes anything. We are pretty sure these proble is an ajax specified problem because as i said before we tested with our web site and your demo web site with ajax and they didn't work. Ajax loading panel's image was coming but it never fades away and no data transfer have done. After that i added EnableAjax="false" property to ajaxmanger from my web application and it didn't worked again. Lastly i removed all telerik components (Ajax manager, script manager, loading panel, raddatepicker) and it worked normally.

Sincerely,
Aykut ARAS
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Maria Ilieva
Telerik team
answered on 28 May 2010, 03:21 PM
Hi ,

You could open a regular support ticket and send us the problematic application. We will again test it locally and check if the problem will replicate on our side.

Kind regards,
Maria Ilieva
the Telerik team

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Aykut Aras
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answered on 28 May 2010, 03:27 PM
I can send you an example but that will not be any different than your ajax demo because this demo also crashing on that computers. I think problem is more network or machine wise problem. All other computers we tested is working normally.
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Maria Ilieva
Telerik team
answered on 31 May 2010, 10:44 AM
Hello,

Generally the Telerik controls are not directly related to the machine or network configuration. The only important thing is to have JavaScript enabled for the browser you are using. The only thing I could currently suggest is to compare the browser settings for the working and not working machines.

Regards,
Maria Ilieva
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
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Aykut Aras
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Aykut Aras
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Maria Ilieva
Telerik team
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