Agents operate subsurface. Humans work at surface level. Agent-first is real, but we optimized for use long enough. Now it’s time to optimize for service.
The more insights we can give our users about what our software is doing and what they can expect to happen next, the more comfortable they will feel engaging with our AI features.
AI is still a black box to many users. If they don’t understand how AI works, it’s hard to trust the output. These UX patterns can help build user trust.