In our new ticket submission process, find out how you can quickly find answers to your questions before even submitting a support ticket.
I am excited to present our new ticket submission workflow, which allows you to find the required information immediately from within our existing resources.
It does change the way you open a ticket a bit, and if you are in a hurry, jump to the short video tutorial below to explore the new process.
Here I'll list the steps, explain what they do and how to use the interface. After a quick read, you'll be an expert in using integrated search. Following the steps, there is a short video that walks you through the process.
We are also working on a page with best practices and pro tips on how to get the best out of our support services, so stay tuned!
Marin Bratanov is a Principal Technical Support Engineer in the ASP.NET AJAX division. Ever since he joined Telerik in early 2011 as a novice, his main focus has been improving the services and customer care the company offers. Apart from work, Marin is an avid reader and usually enjoys the worlds of fantasy and Sci-Fi literature. You can find him on Twitter, Goodreads, LinkedIn and GooglePlus.