Hi Cindy,
The format stripping tool, which is triggered by the submit button is designed to work with the editor's content. When the RadEditor control is switched to HTML mode, the content appears as text in a textarea element, with which the formatting cannot be stripped correctly.
I can suggest setting the mode to Design before stripping the Word formatting. You could follow this example setup for your project:
Regards,
Ianko
Telerik
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