Where is the Ticker?!?!

13 posts, 0 answers
  1. Bill
    Bill avatar
    96 posts
    Member since:
    Aug 2006

    Posted 29 Jul 2008 Link to this post

    Oh man, I have been waiting to get this release to finish replacing all my old code, and the radrotator was the last piece, but I noticed that the ticker is missing!! What happened?
    Thanks,
    ~bg
  3. Lini
    Admin
    Lini avatar
    2150 posts

    Posted 29 Jul 2008 Link to this post

    Hi,

    The RadTicker control has not been added to the RadControls for ASP.NET AJAX suite yet. Our surveys indicated that the control is used only by a few customers. Naturally, if there is interest in a ticker control, we will include it in the next RadControls release.

    Best wishes,
    Lini
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  5. Richard
    Richard avatar
    21 posts
    Member since:
    Dec 2007

    Posted 01 Aug 2008 Link to this post

    Personnally, I had hoped to use the ticker as a RSS reader and announcement distributor....

    I'm surprised that your suveys didn't find interest in that feature.
  7. Bill
    Bill avatar
    96 posts
    Member since:
    Aug 2006

    Posted 01 Aug 2008 Link to this post

    I would think that that you would at a minimum include what there was before. I have taken every survey offered, and I never saw anything about removing the ticker? I use it on my main application:
    http://demo.itxpert.com/

    Thanks,
    ~bg
  9. Lini
    Admin
    Lini avatar
    2150 posts

    Posted 04 Aug 2008 Link to this post

    Hi,

    I expect that the RadTicker control will be enabled in one of the Q2 2008 RadControls service pack releases. It should offer the same functionality as the old ticker control.

    Best wishes,
    Lini
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  11. John
    John avatar
    4 posts
    Member since:
    Jun 2008

    Posted 01 Sep 2008 Link to this post

    I hope this isn't thread jacking but I also wanted to add how surprised and disappointed I was to see the ticker disappear from the Q2 release. The company that I am working with asked me to trial the radcontrols, I got a Q1 download and an old RadRotator from download.com, these are the only two controls that they were interested in. The dev site works great and they are happy, the purchase of Q2 followed as I had seen that the Rotator had been re-included in the ASP.NET Ajax Q2 release.

    I guess I only have myself to blame here as I didn't research the release enough but found that the RadRotator had been completely rewritten necessitating some re-writing of the original code (it's all in code behind) and the contained ticker had to be removed and replaced with a label, please please put the ticker back in soon...

    regards,
    John Colclough
  13. Tervel
    Admin
    Tervel avatar
    1337 posts

    Posted 01 Sep 2008 Link to this post

    Hi John,

    Based on overall customer feedback it was decided to implement RadTicker in the RadControls for ASP.NET suite as well. It will appear in the Q3 release 2008, scheduled for early autumn.

    Best wishes,
    Tervel
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  14.
  15. John
    John avatar
    4 posts
    Member since:
    Jun 2008

    Posted 01 Sep 2008 Link to this post

    Many thanks for the reply, could I just get some clarification from you re further updates that may re-include the ticker?

    The company bought the full ASP.NET Ajax toolset to obtain the rotator and ticker we trialed from the Q1 release, they did not purchase major updates which as I understand will not include the Q3 release but minor updates to Q2 only, as I feel responsible for this I have offered to reimburse them for this cost which is something that I would have rather not done, is my understanding of the update policy correct?

    After trialing the Q1 which had the ticker and giving the go ahead to purchase Q2 I do feel somewhat let down, could you assist in this unlucky scenario?

    regards,
    John Colclough

  17. Tervel
    Admin
    Tervel avatar
    1337 posts

    Posted 03 Sep 2008 Link to this post

    Hello John,

    Your client's purchase certainly entitles them to receive the Q3 release free of charge, you should not worry about that - and you will not need to reimburse them.

    In addition to this, since the decision for the purchase was based actually on the need to use RadRotator, we will provide a Developer's version for RadRotator Classic free of charge for your customers. Please open a support ticket, and provide us with their company name, or some other information that will help us locate their account in our system, and we will update it with a RadRotator Classic license.

    Best regards,
    Tervel
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  19. Bill
    Bill avatar
    96 posts
    Member since:
    Aug 2006

    Posted 03 Sep 2008 Link to this post

    Since I started this thread, I just have to comment, that this is the kind of thing that makes Telerik great. I don't know who is in charge, but they are making the right decisions.
    ~bg
  21. John
    John avatar
    4 posts
    Member since:
    Jun 2008

    Posted 04 Sep 2008 Link to this post

    Ticket created and company details sent. Could I ask one more question please? Would the licence that the company bought work with the Q1 release download that I trialled last month? Given that we will soon have access to the classic RadRotator, if this would work I can give them in live, exactly what we created in our dev environment, with the inclusion of the Ticker,

    many thanks for such a positive response, both me and the company that I am working with are really pleased, great support!

    regards,
    John Colclough
  23. Tervel
    Admin
    Tervel avatar
    1337 posts

    Posted 04 Sep 2008 Link to this post

    Hi John,

    Thank you for the provided information. We already created the free developer license for the RadRotator for the company you specified. As to your question, my colleague from Sales will address it a separate support message shortly.

    Sincerely yours,
    Tervel
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  25. John
    John avatar
    4 posts
    Member since:
    Jun 2008

    Posted 05 Sep 2008 Link to this post

    Fantastic support Telerik, a real win for me and my partners, much appreciated.

    RSBCTrumpet, apologies for the threadjack,

    regards,
    John Colclough
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