When Pasting from Word in IE7, get message that ietag.dll wants to install

2 posts, 0 answers
  1. Laurie
    Laurie avatar
    144 posts
    Member since:
    Feb 2007

    Posted 27 Mar 2009 Link to this post

    We've been having some interesting issue in pasting from Word into RadEditor.  Here's one.  When I go to my machine that is running IE7 and paste text from a Word 2003 document into the editor window, it asks me whether I want to clean Word Formatting, I click yes, then it pastes the text as the symbol font instead of the latin character font it is in Word.  (The pasted text contains ordered lists that are coded as characters in the symbol font, which I assume is where it pull the font from.)  I noticed that there's a bar at the top of the browser saying that it wants to install ietag.dll.  I click to allow it to install this, and repaste it and it pastes it as latin characters.  What is ietag.dll and why is this happening?  What should I tell my users?  Not everyone is going to see the message at the top of the browser.  This does not seem to be an issue in Firefox.


  2. Lini
    Lini avatar
    2144 posts

    Posted 31 Mar 2009 Link to this post

    Hello Laurie,

    The same issue was reported a while back in our support system. Here is the information we have on it:

    The IE7 browser focuses on increased security and accessing the clipboard from client script is not allowed anymore (as was the case in IE6). Our editor implements a special workaround so you should not see this warning when pasting with the keyboard shortcuts, however trying to paste using a tool on the toolbar is guaranteed to issue a warning.
    Why is that so?
    In the first case (shortcut) the browser correctly assumes that it is the user intention to perform a paste.
    In the second case the Paste command is activated through a script (which can potentially be malicious).

    To remove any warnings, you should add your site to the list of trusted sites.
    There is no workaround around the issue, as it is not a bug, but built-in browser behavior.

    Sincerely yours,
    the Telerik team

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