When printing any application from your online demos, the adobe print setup dialog pops up from my pc when prompted to print. The reports print perfectly (alternating row shading, full 8.5 x 11 printing) and as they are seen through the browser. The problem is that on all other pc's we have tested (5-6), the rest will pop up the standard print setup dialog and the printed result looks as if a javascript "window.print()" was called on the report and the quality is just not as good. (yes, adobe pdf reader has been installed on all pc's tested).
Any ideas as to why this is happening? I would like to have the adobe print dialog (or whatever registered pdf reader is installed on the users pc) prompt in place of the standard windows print setup dialog due to the increased print quality. Thanks!
Any ideas as to why this is happening? I would like to have the adobe print dialog (or whatever registered pdf reader is installed on the users pc) prompt in place of the standard windows print setup dialog due to the increased print quality. Thanks!
2 Answers, 1 is accepted
0
Hello David,
Please make sure that you have the latest version of Adobe Reader installed on all PC's. Further you can check whether the Adobe PDF Reader add-on is correctly installed and enabled through Tools | Internet Options | Programs | Manage Add-ons dialog.
You can also check whether this problem happens only in IE or it is the same with FireFox. Another possible reason might be the security settings when the ActiveX controls are disabled. This option can be checked from Tools | Internet Options | Security for the corresponding zone.
Hope this helps.
Best wishes,
Chavdar
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
Please make sure that you have the latest version of Adobe Reader installed on all PC's. Further you can check whether the Adobe PDF Reader add-on is correctly installed and enabled through Tools | Internet Options | Programs | Manage Add-ons dialog.
You can also check whether this problem happens only in IE or it is the same with FireFox. Another possible reason might be the security settings when the ActiveX controls are disabled. This option can be checked from Tools | Internet Options | Security for the corresponding zone.
Hope this helps.
Best wishes,
Chavdar
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
0
David A.
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answered on 18 Aug 2008, 06:41 PM
Thank you Chavdar. That would explain things. My pc is the only one with Adobe installed - the others all have FoxIt pdf reader.