VS2019 hangs when Telerik ASP.NET Core is active

[Rémy]

Hello,

When extension ASP.NET Core VSExtensions (2019.1.403.1) is installed and active, VS2019 hangs when started from JumpList (rightclick on the vs shortcut in the Taskbar). The only option left is to kill the process.

This problems sometimes occurs when solution is opened from the new start screen, but it happens less frequently.

When disabling the extension, everything is working fine.

[Nikolay Mishev]

Hello Rémy,

We couldn't reproduce this on our side. In order to investigate it further I would ask you to provide us with some more information:

1. Collect Visual Studio log files:
   1. Open Developer Command prompt for Visual Studio 2019 under Administrative rights.
   2. Execute the command - devenv [Path to solution file] /log %userprofile%\desktop\ActivityLog.xml . This will start Visual Studio and create logs on your Desktop.
   3. Reproduce the problem.
2. Create a Windows Minidump file. Process Explorer is very convenient for that purpose. It is stand-alone tool which does not require an installation:
   1. Run procexp.exe under Administrative rights.
   2. Reproduce the problem.
   3. In the process pane, locate devenv.exe, right-click on that process and click on Create Dump -> Create Minidump...
   4. *Note the you have to click on Create Minidump... when the problem is available (when Visual Studio is not responding).

Please, send the ActivityLog files and upload the Minidump file in this Shared Folder: https://progresssoftware-my.sharepoint.com/:f:/g/personal/nmishev_progress_com/EontD5N5JjVKqVeCeEMp2tEBGr8FJ_-cRxA6dOfp4aMnQA?e=yN5fe0

Looking forward to your response.

Regards,
Nikolay Mishev
Progress Telerik

[Rémy]

Hello Nikolay,

Thank you for your help and sorry for replying so late but I was really busy thoses days.

I've successfully reproduced the hang and uploaded the requested files to your shared folder.

Regards,

Rémy.

[Phil]

Hi Nikolay,

I'm experiencing the exact same issue on VS2017 Community - with "Telerik ASP.NET Core VSExtensions" enabled, any solution I try to open by double-clicking its .sln file in Windows Explorer hangs as soon as VS2017 opens it.  With that extension disabled, there are no issues.

Also like Remy, when I open the solution from the VS Start Page, sometimes it opens properly and sometimes it hangs.

I followed the instructions you gave Remy and I also uploaded the requested files to that shared folder.  You'll find mine inside a Zip file so you can distinguish them from Remy's files.

[Nikolay Mishev]

Hi,

Thank you  for the provided information. Still we'll need some more time to investigate the issue in details and find the reason behind this behavior.

We'll get back to you when we have more info on the matter.

Regards,
Nikolay Mishev
Progress Telerik

[Nikolay Mishev]

Hi guys,

I apologize for the late answer.

We have investigated the the dump and log files you provided and there is no indication of Telerik Extensions to be causing the hang. However there might be other things that might cause such behavior:

1. Another Visual Studio Extension that in combination with Telerik Extensions is causing Visual Studio to hang
2. An issue with Visual Studio and how it is loading the extensions.

With that said I would ask you to tell us if you have any other Visual Studio extensions installed so we can investigate further.

Regards,
Nikolay Mishev
Progress Telerik

[Rémy]

Hi Nikolay,

Here is my list of installed extensions :

• Live Share
• Blazor
• Visual Studio Intellicode
• SlowCheetah
• Cloud Explorer for VS
• VSColorOutput
• Open Command Line
• Developer Analytics Tools
• GitHub Extension for VisualStudio
• Microsoft Library Manager
• Pull Requests for VisualStudio
• Visual Studio Snapshot Debugger
• Dotnet Extensions for Test Explorer
• Visafora
• JustDecompileAddin
• Telerik JustMock
• Telerik ASP.NET AJAX, MVC, WPF, WinForms, ASP.NET Core, Reporting... (but all disabled for now)

Regards,

Rémy.

 

[Nikolay Mishev]

Hello,

We are still unable to reproduce the issue on our side and so the next thing we can recommend is to report this problem in Visual Studio Developer Community. We are recommending this because, when reporting an issue through Visual Studio it collects several log files that might help Visual Studio support team find what exactly is causing the hang. It will also be important to submit the dumb files you have send to us. Here is an article that shows how to report a problem through Visual Studio.

Please get back to us and send us the link to the reported problem.

Regards,
Nikolay Mishev
Progress Telerik

[Rémy]

Hi Nikolay,

Bad news, but contacting Visual Studio was what I did at first. Here is the link : https://www.telerik.com/forums/permalink/M3KdF98f9UWWiKfvN2huGA.

Sadly, the VS Team pointed out a problem with Telerik Extension and asked me to open a ticket here.

By the way, if I disable the Telerik Extensions, I do not experience any hang :-(

 

 

 

 

[Nikolay Mishev]

Hi guys,

After further investigation we have found what is causing the issue and we are currently working on a fix. Once the issue is fixed and release I will contact you so you can give it a try on your side.

Please let us know if you have other questions or concerns.

Regards,
Nikolay Mishev
Progress Telerik

[Rémy]

Hi Nikolay,

Any update ? This is really annoying and the only solution is to desactivate all Telerik Extentions :(

Regards,

Rémy.

 

[Nikolay Mishev]

Hello Rémy,

I'm sorry for the inconvenience caused, but unfortunately the issue requires much more time in order to be fixed. I can assure you that we are working on it and it is expected to be included in our next release 2019 R3 SP1.

Of course I will write to you once the fix is released.

Regards,
Nikolay Mishev
Progress Telerik

[jan]

I also have this Issue

using 2017 windows 7 , and  telerik installed

ANY NEWS

[Nikolay Mishev]

Hello,

As I said in my previous reply we have included the fix in our 2019 R3 SP1 release that should take place next week.

I will write to you once the fix is released.

Regards,
Nikolay Mishev
Progress Telerik

[Nikolay Mishev]

Hi,

I'm writing to let you know that we have applied a fix for the  problem. I would ask you to check that on your side, but before you do that please make sure that All Telerik Visual Studio extensions you have installed are the latest version. In order to do that go to Visual Studio 2019 -> Extensions -> Manage Extensions -> Updates tab(Visual Studio -> Tools -> Extensions and Updates... -> Updates tab for older Visual Studio versions).

Please get back to us if you have any other issues.

Regards,
Nikolay Mishev
Progress Telerik