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Uninstall Q1 2007 problems

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Jonathan
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Jonathan asked on 26 Sep 2007, 11:11 PM
Hi, trying to uninstall 2007 Q1 produces the following errors:

In the Application event log as a .NET Runtime 2.0 Error - 
EventType clr20r3, P1 msi28.tmp, P2 1.0.0.0, P3 46604bc0, P4 system.management, P5 2.0.0.0, P6 461ef1ee, P7 26b, P8 46, P9 system.unauthorizedaccess, P10 NIL.

Followed immediately by an MsiInstaller error - 
Product: Telerik Reporting -- Error 1309.Error reading from file: C:\Program Files\Telerik\Reporting1.0\Examples\Data\AdventureWorks_Data.mdf. System error 5. Verify that the file exists and that you can access it.

The database files above are not attached to any version of SQLServer and do exits! 

This is the first time I had any trouble uninstalling any of the products. Could it have anything to do with running Windows  Disk Cleanup which has removed some .tmp files? How can I cleanly uninstall Q1 2007 before installing Q2?

Regards,
Jonathan
 

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Jonathan
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answered on 26 Sep 2007, 11:41 PM
Oops! Let me reply to my own post.
For the record, the first error was caused by me changing some MS DTC settings as I was trying to get a distributed transaction to work between two SQL2005 servers across the internet. Resetting MS DTC to original settings solved this one.
The 2nd error relating to the database files not being found: it seems the database MUST be attached before the uninstall will work. Reattached the database and Q1 uninstalled OK.
If only all other problems could be solved so easily!

 
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Hrisi
Telerik team
answered on 27 Sep 2007, 04:03 PM
Hi Jonathan Simmons,

We are glad to hear you resolved the uninstall problems yourself. Fortunately, this issue is already resolved in the Telerik Reporting Q2 2007.

If you have any other troubles please not hesitate to contact us.

 
Best wishes,
Hrisi
the Telerik team

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