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Unable to get property 'getConnector' of undefined or null reference

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Ronald
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Ronald asked on 16 Nov 2015, 03:35 PM

I am receiving the following error when trying to run the form with the Telerik Diagram. Version is 2015.1.401.45 . I'm using IE11. And .net Framework = 4.5

 

0x800a138f - JavaScript runtime error: Unable to get property 'getConnector' of undefined or null reference

 

The line directly above this error is on 

var bp=X.getShapeById(bq);
return bp.getConnector(Y.connector||d);

 

Please let me know if more information is required. Thanks!​​

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Vessy
Telerik team
answered on 17 Nov 2015, 03:34 PM
Hi Ronald,

I am afraid that the provided information is not enough for us to determine the cause of the problem. Can you, please, prepare and send us sample runnable page replicating the case and send it so we can examine the problematic configuration on our side?

Regards,
Vessy
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