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UI does not work as excepted after publish

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Reza
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Reza asked on 15 Jul 2018, 12:27 PM

Hi there,

my web application worked for years fine but after my computer crashes and I installed and set up a new computer, now I try to publish my web application again on IIS, there are some difficulties and UI does not work as expected. For example some menu items can not  be selected or double click on a control that must be open a dialog has no action and so on and there are no error during rebuild or publish. The important thing is that the web application works fine in debugging mode and problems exist only after publishing the application. I'm using  Visual Studio 2017 and the application uses .NET framework 4 and windows 10 as OS and Telerik UI for ASP.NET AJAX R2 2018 is now installed. 

Can anyone tell me, is it possible that some incompatibility between telerik UI version and  windows 10 probably caused these problems?

Any other Idea? Thanks in advanced

Alireza

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Rumen
Telerik team
answered on 16 Jul 2018, 08:01 AM
Hi Alireza,

The latest version of Telerik UI for ASP.NET AJAX offers full support for Visual Studio 2017, .NET 4 and Windows 10. You can find information on this in the following resources: System Requirements and .NET Support.

With regards to the reported problem, can you please
- ensure that your app is running the latest official version 2018.2.710 to verify that all modern browsers are supported. You can find upgrade instructions at Upgrade to a Newer Version of TelerikĀ® UI for ASP.NET AJAX.
- open your DevTools console and search for JavaScript errors
- missing or blocked scripts in the Network tab. It could be a CDN problem or something related to the resource loading.

Please, let me know if there are client errors in the browser console and provide the text or a screenshot of them.

Best regards,
Rumen
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