trial version message appearing

[Keith Keller]

Hello:

I've noticed that periodically, my asp.net application will display a message stating that the telerik controls are an eval version and to click the link to buy the non demo version.  i don't know why this is happening because we have purchased the actual version (i have never installed the trial version).  the download link that you all emailed to me pointed me to:
RadControls_for_ASP.NET_AJAX_2008_1_515_dev.exe

i downloaded that file and installed it.
the application was written using vs.net 2008 .net framework 2.0.  i referenced the telerick.web.ui dll in the "bin" folder and not the bin35 folder.

why is this happening?  is there some additional file that I need to deploy to the web server to address this?  again.  it only happens every once and awhile.

any thoughts????

[Peter]

Hi Keith,

Could you please check what version is your Telerik.Web.UI binary that you use? From the solution explorer of your Visual studio, double-click on the Telerik.Web.UI.dll file in the bin and go to version. Check if there is "Trial" in the file description (attached is a screenshot for reference).


All the best,
Peter
the Telerik team

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[Sarlin]

Hello Peter, 

I am having the same problem. I am using Sitefinity v4.4.2117.0. license. I followed the instructions provided to Keith and I found that there was a "Trial" in the file description and the Telerik.Web.UI.dll version is not the same as the sitefinity license version. Not sure, if is this also part of reason why the Trial message is still appearing?

I provided a screenshot.  How do I resolve this?

Thank you for your time, 

Sarlin

[Kate]

Hi Sarlin,

Can you please clarify the scenario when you are getting the trial message on the page? Can you also clarify if the trial message appears when you use the RadControl on a Sitefinity page?

Greetings,
Kate
the Telerik team

[Sarlin]

Sure Kate, I am running a copy of our site on a dev environment with the Sitefinity Professional v4.4.2117.0 License.

The Trial Version message attached is displayed when ever browsing the website. It doesn't occur in a predictable manner, seems to be random and occurs whenever submitting forms [ custom control ] or clicking links  any where around the site.

Does this help?

Thank you for your time, 
Sarlin

[Randy Hodge]

Hello Sarlin,

We have an article in our documentation about activating a license:

http://www.sitefinity.com/documentation/documentationarticles/installation-and-administration-guide/license-management/activating-a-license

However, you should keep in mind a license file is only associated to one Sitefinity instance - or else said - one domain. In case you're running  the project on a different domain you will inevitably get trial messages, because the license is not associated to this domain. What most our customer do is to run their staging and development projects on a subdomain, because Sitefinity is licensed for one domain only, but doesn't have a limit for the subdomains, that may be using it. A really important thing to keep in mind is to have a mapping in the host file of the server  from the IP of the server to the domain:
Example: 48.108.207.91 ( or 127.0.0.1 ) test.com
And in the bindings for the site in IIS to enter the domain name again as host header - test.com.

If you continue to have problems, please let us know.

Regards,
Randy Hodge
the Telerik team

[Firas]

how can i hide the trial message when i run my application without purchease telerik?

[Marin Bratanov]

Hello Firas,

I have answered your question in your other thread and I suggest we keep further discussions on the matter there: http://www.telerik.com/forums/hide-trial-message.

Regards,

Marin Bratanov
Telerik