This is a migrated thread and some comments may be shown as answers.

Tooltip not rendering properly

2 Answers 21 Views
ToolTip
This is a migrated thread and some comments may be shown as answers.
Thomas Yanez
Top achievements
Rank 1
Thomas Yanez asked on 30 Aug 2013, 06:26 PM
We recently ported our application from a version of RadControls that was a couple of years old (and .NET 2.0) to the latest release (and .NET 4.0) and for the most part everything went just fine, but I've got this problem with RadToolTipManager that I can't even figure out where to begin looking.

The original app displays the tooltips fine, but in the ported version, there is a display anomaly that I could not figure out how to put into words, so please see the attached images.  Specifically, the incorrectly positioned visual geegaw that makes the tooltip look like a speech balloon instead of just a box.

There are no code/markup differences between the examples shown, except a few global tweaks to the CSS that are related to just our application, not to any Telerik specific CSS identifiers.

Edit : just FYI, it is happening every place that we use RadToolTipManager, not just the one screen that I took the images from.  In at least one of those screens, the tooltip is also not showing up with the yellow background it used to have, but otherwise has the same display anomaly described above.

2 Answers, 1 is accepted

Sort by
0
Marin Bratanov
Telerik team
answered on 03 Sep 2013, 12:37 PM
Hello Thomas,

Could you go through this help article and see if the requirements there are fulfilled: http://www.telerik.com/help/aspnet-ajax/tooltip-troubleshooting-common-issues.html? Most importantly - the tooltips need dimensions.

Also, you can try setting the ContentScrolling to None or Default if it is Auto to see if this changes the behavior on your end. There is a known issue that you can examine here, together with another workaround.

Another possibility is that the content received is larger than the tooltip, so the browser stretches the container element. In this case the width would need to be increased.


Regards,
Marin Bratanov
Telerik
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
0
Thomas Yanez
Top achievements
Rank 1
answered on 03 Sep 2013, 02:09 PM
Actually, after reading those things you provided, all of which seemed to indicate the importance of specifying a width... I actually solved my problem by REMOVING both the HEIGHT= and WIDTH= options on the RadTooltipManager definition.  

The tooltips are rendering perfectly now.
Tags
ToolTip
Asked by
Thomas Yanez
Top achievements
Rank 1
Answers by
Marin Bratanov
Telerik team
Thomas Yanez
Top achievements
Rank 1
Share this question
or