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Toolbars not loading properly

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Ilia
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Ilia asked on 28 Jul 2008, 08:16 PM
So far this issue observed only IE6.
Sometimes editor loads with toolbars completely screwed up. It looks like first row of icons is loading properly, while second and thrid decided to go vertically. Buttons themselves are working fine but appear completely out of place.
This issue randomly fixes itself and comes back when page is refreshed.
Page that contains editor has absolutely nothing but single radeditor on it and is loading in an iframe.
Tools are loaded from an XML file.

Unfortunately I don't see option to attach screenshot here...

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Rumen
Telerik team
answered on 29 Jul 2008, 11:34 AM
Hi Ilia,

Do you experience this problem only in IE6? Are you using the latest version of RadEditor?

Could you please, send us a sample working project that demonstrates the problem along with steps and screenshots how to reproduce it? You can use the attachment functionality of the support ticketing system to attach the requested files.

Once we are able to reproduce the problem, we will do our best to help.

Best regards,
Rumen
the Telerik team

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Tom
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answered on 29 Jul 2008, 06:42 PM
I have seen this behavior with the RadEditor in Q2 2008 in IE7 as well. It looks as though the editor is loading partially, and then the toolbars are rendered correctly after a short delay. Once you refresh the page, the process starts over, but the toolbars eventually find their way to the correct location.
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Rumen
Telerik team
answered on 30 Jul 2008, 06:23 AM
Hi Scott,

It is still unclear for me what is causing the problem, because I am not able to reproduce it on my side. That is why I kindly ask you to open a support ticket and send a sample working project, screenshots and steps to reproduce.

You can also try to reproduce the problem with the default example of RadEditor.


Kind regards,
Rumen
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Erin
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answered on 05 Aug 2008, 07:49 AM
I ran into this problem but figured out how to fix it.  It seems that once you update to the July build, you must override your skins directory with the latest version.  After I did that, I got my normal looking icons back.  Hope that helps...
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Rumen
Telerik team
answered on 05 Aug 2008, 10:13 AM
Hi Erin,

I am glad that you fixed the problem on your side.

I just want to share the following information on the subject with you and our community: With the latest release of RadEditor in Q2.2008 we have made certain changes to the command sprites image and its responding css settings, which lead to icon displacement in custom skins, as they were not affected by the updated Telerik.Web.UI.dll.

You can find more information about the change and a solution in the following KB article: Using the New Command Sprites of RadEditor with Custom Skins.

Best regards,
Rumen
the Telerik team

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