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Tool Tip Caching Display error?

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ToolTip
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Matthew
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Matthew asked on 29 Sep 2008, 01:00 PM

Good morning Telerik Community,

I am having a problem with Rad Tool Tip.

The tool tip that I am using:

- Is dimensioned to be 900px (wide), 300px (tall)

- Slides up from the bottom center

- contains a custom control that displays bounded data.

Symptom:

- The 900px * 300px “Telerik Tool Tip Box” loads fine, but for a few seconds the custom control  loads outside to the bottom left of the “Telerik Tool Tip Box” and then “snaps inside the box" it when it is done loading. This is a problem.

- This only seems to happen if the Tool tip for that item has already been displayed. Meaning I click on an Item1, ToolTip1 pops up. Then click on Item2, and then back to Item1 again (ToolTip1 pops up again, but now with that above error).

(Could be a caching problem?)

Truly stumped,

Regards,

-matthew

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Matthew
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answered on 01 Oct 2008, 01:32 PM
One more item to note in the above problem:
The control being used is set initially to hidden "visibility:hidden" in the stylesheet on the page that uses the control. Then in "OnClientShow" it is being set to "visibility:visible"

Where the control actually becomes visible is between the ToolTip's Client events "OnClientBeforeShow" and "OnClientShow". It is almost as if the stylesheet is not applying the visibility initially.

Please help,
-matthew
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Svetlina Anati
Telerik team
answered on 02 Oct 2008, 10:05 AM
Hi Matthew,

I am not quite sure I completely understand the described problem. Would you please try to reproduce it in one of our online demos and in case you succeed, please send me detailed instructions how to reproduce it locally.

As to the RadToolTip's visibility, you do not need to set it to any values - the RadToolTip handles its visibility automatically and you do not need to write any code for this.

In case you cannot reproduce the problem on our demos, please prepare a sample, fully runnable reproduction project, open a new support ticket and send it to me along with detailed reproduction instructions and a video capture of the behavior if possible. Once I receive it, I will do my best to help.

Greetings,
Svetlina
the Telerik team

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Svetlina Anati
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