Time Slider in small player

4 posts, 0 answers
  1. Alex
    Alex avatar
    4 posts
    Member since:
    Mar 2012

    Posted 18 Mar 2018 Link to this post

    Hi again all.  Another small issue.  My small player (in a raddockzone) all looks ok except for the slider, which looks strange and does not respond to mouse click/drag.  I will attach what it looks like.  Seems to be on all skins I have tried.  Any suggestions on what to look at?  The slider works on mobile view but the volume is not accessible through the desktop and also fullscreen looks fine.

    Thanks for any suggestions.

  2. Eyup
    Admin
    Eyup avatar
    3860 posts

    Posted 22 Mar 2018 Link to this post

    Hello Alex,

    You can check the lightBoxShowed script function in the following demo to see how you can manually set the size of the inner iframe element of the player, which can fix this issue:
    https://demos.telerik.com/aspnet-ajax/media-player/examples/applicationscenarios/video-gallery/defaultcs.aspx

    If this is not the case on your side, please prepare a very basic runnable sample to demonstrate the problematic behavior and open a formal support ticket to send it to us.

    Regards,
    Eyup
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  3. Florent
    Florent avatar
    3 posts
    Member since:
    May 2017

    Posted 17 Oct in reply to Alex Link to this post

    Hello Alex,

    Did you manage to solve your issue ?

    I have the same issue and the Eyup workaround does not work for me.....

     

    Regards,

  4. Eyup
    Admin
    Eyup avatar
    3860 posts

    Posted 22 Oct Link to this post

    Hello Florent,

     

    You can try these other options:

    1. Ensure that all controls on the page have the same RenderMode:
    https://docs.telerik.com/devtools/aspnet-ajax/controls/grid/mobile-support/render-modes#setting-render-mode

    2. Temporarily remove any custom CSS styling.

    3. If the issue remains, you can open a formal support thread and send us a very basic runnable web site demonstrating the mentioned issue so we can further investigate and troubleshoot it.

     

    Regards,
    Eyup
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