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Ticker Going Too Fast and Backwards Randomly

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Peter
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Peter asked on 08 Sep 2015, 09:51 AM

hi

 

i have a very basic ticker on my site

 

<telerik:RadRotator ID="headlinesRotator" runat="server" ScrollDirection="Left" Width="500" PauseOnMouseOver="True"
    RenderMode="Auto" WrapFrames="true" FrameDuration="1" ViewStateMode="Enabled" RegisterWithScriptManager="true"
    ScrollDuration="6000" Height="15" ItemHeight="15" ItemWidth="250"
    CssClass="rotator" OnClientItemsRequestFailed="suppressErrorAlert">
    <WebServiceSettings Path="../Services/EclipseService.asmx" Method="GetRotatorData" />
</telerik:RadRotator>‚Äč

but for some reason and on random times the ticker will accellerate to be really fast and not be readable we have also seen it go backwards as well.

 

has anyone seen this or have any ideas.

 

the only thing we can think of is that there is never many items in the ticker, usually about 5 or so at most in rotation.

 

Peter.

 

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Peter
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answered on 09 Sep 2015, 01:34 PM

Does anyone have any ideas about this , i cant work out why its causing this its very odd and annoying,

 

 

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Ianko
Telerik team
answered on 11 Sep 2015, 06:20 AM
Hello Peter,

From the description of the behavior encountered is merely impossible to properly define what might cause this behavior. 

Are you using the latest version of the Telerik UI for ASP.NET AJAX? If no, try upgrading, it might be an already fixed bug. 

Also, the sent markup uses a webservice to bind the rotator. Can you provide a locally runnable sample, so to be further investigated?

Regards,
Ianko
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Peter
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answered on 11 Sep 2015, 10:09 AM

Hi

 Yes i totally understand, the web-service is simply doing some Database lookups to get the data for the ticker, i have made sure to trap any and all errors in that part just in case.

 

my current theory is somehow jquery or other javascript is interfering with the running of the ticker, but its very hard to verify.

 

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Ianko
Telerik team
answered on 12 Sep 2015, 05:06 AM
Hi Peter,

Indeed, this is a possible reason for what might be happening. But still, without reproducing this issue locally, one can only make guesses what causes the issue and what it may resolve it. 

Did you try using different version of RadRotator?

Regards,
Ianko
Telerik
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