The format is not supported

5 posts, 0 answers
  1. lupotana
    lupotana avatar
    73 posts
    Member since:
    Nov 2006

    Posted 29 Oct 2013 Link to this post

    Hi on the developer machine the control work, on the server not :-(

    In attached the error that show when the page is loading.

    The server is a windows server 2008 
  2.
  3. Eyup
    Admin
    Eyup avatar
    4081 posts

    Posted 04 Nov 2013 Link to this post

    Hi Marco,

    Please note that the observed error is related to Internet Explorer and not Telerik specific - you will face the same problem with standard video tag. Have in mind that the error should not be observed if you host and run the site on IIS manager. Can you please verify that you have added the MIME settings for the video formats?
    http://www.telerik.com/help/aspnet-ajax/mediaplayer-getting-started.html

    Alternatively, you can temporarily upload your videos to a hosted link or online site and use the full link - i.e. http://www.example.com/fullpathlink/video1.mp4

    In any case, please try playing your source with a standard video tag and see whether it plays correctly:
    http://www.w3schools.com/tags/tag_video.asp

    Hope this helps.

    Regards,
    Eyup
    Telerik
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  5. lupotana
    lupotana avatar
    73 posts
    Member since:
    Nov 2006

    Posted 04 Nov 2013 Link to this post

    HI, thanks for help I solved !!!


    The problem was in web.config, I've set only mp4 format

    <staticContent>
          <mimeMap fileExtension=".mp4" mimeType="video/mp4" />
        </staticContent>


    instead of



    <staticContent>
          <mimeMap fileExtension=".mp4" mimeType="video/mp4" />
          <mimeMap fileExtension=".ogv" mimeType="video/ogg" />
          <mimeMap fileExtension=".webm" mimeType="video/webm" />
        </staticContent>




    Thanks a lot !!!!

  7. Chandan
    Chandan avatar
    3 posts
    Member since:
    Feb 2013

    Posted 12 Oct 2015 in reply to Eyup Link to this post

    Hi Eyup's,
    I have created a responsive website and I have tried to play FLV files using Rad Media Player on mobile browser but it is not playing video. It is showing message plugin not supported. If I run the website on my desktop browser then it working file. Please give me a solution for this issue.
  8.
  9. Eyup
    Admin
    Eyup avatar
    4081 posts

    Posted 15 Oct 2015 Link to this post

    Hi Chandan,

    I've already replied to your query in the following forum:
    http://www.telerik.com/forums/play-external-video-files

    I suggest that we continue our conversation on the mentioned thread.

    Regards,
    Eyup
    Telerik
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