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The format is not supported

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MediaPlayer
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lupotana
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lupotana asked on 30 Oct 2013, 04:22 AM
Hi on the developer machine the control work, on the server not :-(

In attached the error that show when the page is loading.

The server is a windows server 2008 

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Eyup
Telerik team
answered on 04 Nov 2013, 11:54 AM
Hi Marco,

Please note that the observed error is related to Internet Explorer and not Telerik specific - you will face the same problem with standard video tag. Have in mind that the error should not be observed if you host and run the site on IIS manager. Can you please verify that you have added the MIME settings for the video formats?
http://www.telerik.com/help/aspnet-ajax/mediaplayer-getting-started.html

Alternatively, you can temporarily upload your videos to a hosted link or online site and use the full link - i.e. http://www.example.com/fullpathlink/video1.mp4

In any case, please try playing your source with a standard video tag and see whether it plays correctly:
http://www.w3schools.com/tags/tag_video.asp

Hope this helps.

Regards,
Eyup
Telerik
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lupotana
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answered on 04 Nov 2013, 10:37 PM

HI, thanks for help I solved !!!


The problem was in web.config, I've set only mp4 format

<staticContent>
      <mimeMap fileExtension=".mp4" mimeType="video/mp4" />
    </staticContent>


instead of



<staticContent>
      <mimeMap fileExtension=".mp4" mimeType="video/mp4" />
      <mimeMap fileExtension=".ogv" mimeType="video/ogg" />
      <mimeMap fileExtension=".webm" mimeType="video/webm" />
    </staticContent>




Thanks a lot !!!!

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Chandan
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answered on 12 Oct 2015, 01:25 PM
Hi Eyup's,
I have created a responsive website and I have tried to play FLV files using Rad Media Player on mobile browser but it is not playing video. It is showing message plugin not supported. If I run the website on my desktop browser then it working file. Please give me a solution for this issue.
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Eyup
Telerik team
answered on 15 Oct 2015, 07:45 AM
Hi Chandan,

I've already replied to your query in the following forum:
http://www.telerik.com/forums/play-external-video-files

I suggest that we continue our conversation on the mentioned thread.

Regards,
Eyup
Telerik
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lupotana
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Eyup
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lupotana
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Chandan
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