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Telerik.Web.Design scattering page design

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Francis Frank
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Francis Frank asked on 26 Mar 2012, 09:17 PM
Please i have this on my page

add assembly="Telerik.Web.Design, Version=2012.1.215.35, Culture=neutral, PublicKeyToken=121FAE78165BA3D4"/>

the work is runnind fine on my system but when i build the aplication and install it on another laptop, the page will not be the same; the muilti page will split with part of its data many pixels down the page and the controls will be in different locations and will not be working, textbox with distorted width and not working.
I have also made sure my css file is working but the problem i have occurs only with the RadControls.

Please i will appreciate if you help me find an answer to this.
Thanks so much

Francis

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Kate
Telerik team
answered on 29 Mar 2012, 02:18 PM
Hi Francis,

From the scenario that you describe It seems that  either the scripts, the styles or both do not apply correctly to your application when you open it on a different machine. Can you check if you get any errors on the page? Can you also clarify if you apply any custom styles that might be causing the issue? 

Regards,
Kate
the Telerik team
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Francis Frank
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answered on 29 Mar 2012, 03:17 PM
Good day Kate,

Please attached are the screen shots of the work (proper and distorted).

Please i feel it may help to tell you the origin of the work to see if it contributes in the assistance you need to proper identify the situation.

I started this project with 2009 Telerik version and later downloaded 2011 because some features i needed were not in the later version. I installed and it was running perfectly on my system and later when the 2012 version was ready, i downloaded and re-installed - yet it was running very well on my system.

But after i was through with the project, i compiled it into a build for installation on other laptops but suprisingly, it was giving error on the Telerik.Web.Design in web config. So i ran the Configure Project wizard and the fixed the web config removing the Telerik.Web.Design line and the program ran on other laptop but with distored design interface.

Please I need your reply to get off this hook which has been for days until i have exhausted every idea i have.
Please i dont have a working url to provide at this moment

I can further provide any information you may require.

Thanks and ... waiting

Francis
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Rumen
Telerik team
answered on 30 Mar 2012, 10:43 AM
Hi Francis,

I answered your support ticket on the subject and for your convenience I am pasting below my answer:

Thank you for the provided additional information.

The purpose of the Telerik.Web.Design.dll assembly is to separate the design-time code that visualize the control in Design mode of Visual Studion, from the web control implementation code. Telerik.Web.Design.dll is not responsible to the control appearance in runtime.

Since Q3 2011, we also separate the controls skins from the source code in the new Telerik.Web.UI.Skins.dll assembly. Only the default skin is stored in Telerik.Web.UI.dll. You can find more information about this change in the following resources: Separate Skin Assembly in RadControls for ASP.NET AJAX with Q3'11 and Telerik.Web.UI.Skins assembly as of Q2 2011.

Since you use a skin different from the Default one, my suggestion is to copy the Telerik.Web.UI.Skins.dll in the bin folder of your project, add a reference to it, compile the project and test the problematic page.

If this does not fix the problem, my recommendation is to register the external CDN skins of Telerik controls as explained in the following help article: CDN Skins overview.

If the issue still persists, please, isolate it in a simple working project and send it for examination on our end.

All the best,
Rumen
the Telerik team
If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
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Francis Frank
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Kate
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Francis Frank
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Rumen
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