Telerik ReportViewer Print button not working in Internet Explorer

17 posts, 0 answers
  1. Hannah
    Hannah avatar
    11 posts
    Member since:
    May 2011

    Posted 26 Jun 2018 Link to this post

    When using IE, the print button does not work at all. Nothing happens.

    In Edge, the print button initiates an export to PDF which provides the option to save the file or open it in Reader.

    In Chrome, the button works as expected opening an Adobe print dialog.

    Are there settings in the browser preventing the system print dialog? Is there some setting in the Report Viewer I can modify to make this work uniformly across all 3 browsers?

     

     

  2. Hannah
    Hannah avatar
    11 posts
    Member since:
    May 2011

    Posted 26 Jun 2018 Link to this post

    I didn't post the version. Telerik Reporting R1 2018
  3. Todor
    Admin
    Todor avatar
    396 posts

    Posted 29 Jun 2018 Link to this post

    Hi Hannah,

    In Html5 Report Viewer the printing functionality is based on rendering the report in PDF format with special settings so when the PDF file opens in a browser, the PDF plug-in's Print dialog is directly invoked. By default the viewer widget tries to use the PDF plug-in of the browser for printing. Hence, the printing will act browser-specific.
    Check the Printing Reports article for more details.

    Note that there are some requirements that should be met in order printing to work. I will list only IE specific ones (all are available in the above article):
    - Print menu in IE group policy should be enabled.
    - ActiveX Filtering should be disabled.

    Note that indeed the settings of each browser (PDF plug-in) should be adjusted in order printing to work as desired.
    There are no ReportViewer settings than can make printing work the same way in the three browsers.

    Regards,
    Todor
    Progress Telerik
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  4. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 05 Jul 2018 Link to this post

    Hi Todor,

     

    I having exactly same issue as mentioned by Hanna, although i have applied all the possible setting suggested in multiple threads, including true print, adobe plug-in, etc. 

     

    The thing is that even the demo report is not working.

    Can you suggest any specific restriction or permission which might be causing issue.

  5. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 05 Jul 2018 Link to this post

    One more thing, the machine on which i am having this issue does not have Administrator Rights. Could this be an issue?

    I have also followed instructions as per Printing Reports, but still no use.

     

     

    Your prompt response will be of great help.

  6. Todor
    Admin
    Todor avatar
    396 posts

    Posted 10 Jul 2018 Link to this post

    Hi Ahmed,

    Is the problem reproducible also with our online demos?
    The issue might be related to the environment where the IE is running. There might be policy/security settings that prevent IE from printing documents from unauthorized users. I suggest to check this with your administrators.

    Regards,
    Todor
    Progress Telerik
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  7. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 14 Jul 2018 in reply to Todor Link to this post

    Todor,

    Yes the problem is reproducible with your Online Demos.

    I have even checked the network calls (From Developer Tools -> Network) made at the time of Print button press and they seems to be working fine too, but still no Popup for Print opens.

    Can you suggest any specific security settings i should be looking at to making it work?

     

    Regards,

    Ahmed Khalid.

  8. Todor
    Admin
    Todor avatar
    396 posts

    Posted 18 Jul 2018 Link to this post

    Hi Ahmed,

    You could ask your administrators whether your user has permissions to print from IE.

    We cannot reproduce such an issue on our side, and will need more information to try to replicate and investigate it.

    What is the IE version that you use? If it is an old one, test to upgrade to the newest.
    Test also if the issue occurs on another machine with non-restricted permissions, so that we get an idea whether the problem is related indeed to user restrictions.

    Regards,
    Todor
    Progress Telerik
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  9. harrul
    harrul avatar
    1 posts
    Member since:
    Aug 2019

    Posted 02 Aug in reply to Hannah Link to this post

    You should Report Viewer the printing usefulness depends on rendering the report in PDF position with unique settings so when the PDF document opens in a program, the PDF module's Print exchange is legitimately conjured. As a matter of course the watcher gadget attempts to utilize the PDF module of the program for printing. Consequently, the printing will act program explicit.

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  10. Masterbatch
    Masterbatch avatar
    1 posts
    Member since:
    Feb 2015

    Posted 26 Sep Link to this post

    Hi, 

    This used to work well on chrome as mentioned above but it recently stopped working. I'm not sure if is due to the browser updates or Telerik report viewer.
    Please advise.

  11. Jon
    Jon avatar
    36 posts
    Member since:
    Jan 2009

    Posted 26 Sep in reply to Masterbatch Link to this post

    My users are reporting problems in chrome, firefox, edge
  12. Ian
    Ian avatar
    10 posts
    Member since:
    Jul 2014

    Posted 26 Sep Link to this post

    I also am getting reports of this issue. It used to work in Chrome without any issues, but now I can't get it to run in Chrome at all. In Firefox, it asks to create a PDF first, opens the PDF in Edge and allows me to print from there.

    Telerik Report Viewer for MVC R2 2016 SP1. As you can tell I have not changed this in some time.

     

  13. Vimal
    Vimal avatar
    2 posts
    Member since:
    Apr 2013

    Posted 27 Sep in reply to Ian Link to this post

    I have a same issue, my asp.net webforms application are deployed with telerik reports, before it was getting print in chrome directly from preview window and in mozilla it was getting download as pdf, but now its stop working in chrome, getting lots of complaint from customers, it should not be stop working in deployed applications like this
  14. Vimal
    Vimal avatar
    2 posts
    Member since:
    Apr 2013

    Posted 27 Sep in reply to Masterbatch Link to this post

    Yes, in my case also, it was working fine in google chrome in deployed applications, but all of a sudden now its stopped working, customers are complaining, its because telerik want us to pay again for it? they are not even giving any solution for it, how we can trust on this product like this?
  15. Eric
    Eric avatar
    47 posts
    Member since:
    Aug 2012

    Posted 30 Sep Link to this post

    Our application is also experiencing this.
  16. Todor
    Admin
    Todor avatar
    396 posts

    Posted 01 Oct Link to this post

    Hi all,

    The described issue is known and is due to a recent update in Chrome. Check Print Dialog doesn't appear in Google Chrome 77.0.3865.75 bug report. It is fixed in version 13.2.19.918. With the fix, the PDF report document opens in a new tab and you need to click the print button to open the print dialog. Some workarounds for avoiding the additional click are summarized in the Print dialog doesn't open in Google Chrome 77.0.3865.75 KB article.

    Regards,
    Todor
    Progress Telerik

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  17. MAURIZIO
    MAURIZIO avatar
    1 posts
    Member since:
    Apr 2013

    Posted 03 Oct in reply to Todor Link to this post

    Now it works applying the new version of Telerik Reporting 13.2.19.918

    Many thanks!!

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