Telerik ReportViewer Print button not working in Internet Explorer

8 posts, 0 answers
  1. Hannah
    Hannah avatar
    7 posts
    Member since:
    May 2011

    Posted 26 Jun Link to this post

    When using IE, the print button does not work at all. Nothing happens.

    In Edge, the print button initiates an export to PDF which provides the option to save the file or open it in Reader.

    In Chrome, the button works as expected opening an Adobe print dialog.

    Are there settings in the browser preventing the system print dialog? Is there some setting in the Report Viewer I can modify to make this work uniformly across all 3 browsers?

     

     

  2. Hannah
    Hannah avatar
    7 posts
    Member since:
    May 2011

    Posted 26 Jun Link to this post

    I didn't post the version. Telerik Reporting R1 2018
  3. Todor
    Admin
    Todor avatar
    175 posts

    Posted 29 Jun Link to this post

    Hi Hannah,

    In Html5 Report Viewer the printing functionality is based on rendering the report in PDF format with special settings so when the PDF file opens in a browser, the PDF plug-in's Print dialog is directly invoked. By default the viewer widget tries to use the PDF plug-in of the browser for printing. Hence, the printing will act browser-specific.
    Check the Printing Reports article for more details.

    Note that there are some requirements that should be met in order printing to work. I will list only IE specific ones (all are available in the above article):
    - Print menu in IE group policy should be enabled.
    - ActiveX Filtering should be disabled.

    Note that indeed the settings of each browser (PDF plug-in) should be adjusted in order printing to work as desired.
    There are no ReportViewer settings than can make printing work the same way in the three browsers.

    Regards,
    Todor
    Progress Telerik
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  4. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 05 Jul Link to this post

    Hi Todor,

     

    I having exactly same issue as mentioned by Hanna, although i have applied all the possible setting suggested in multiple threads, including true print, adobe plug-in, etc. 

     

    The thing is that even the demo report is not working.

    Can you suggest any specific restriction or permission which might be causing issue.

  5. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 05 Jul Link to this post

    One more thing, the machine on which i am having this issue does not have Administrator Rights. Could this be an issue?

    I have also followed instructions as per Printing Reports, but still no use.

     

     

    Your prompt response will be of great help.

  6. Todor
    Admin
    Todor avatar
    175 posts

    Posted 10 Jul Link to this post

    Hi Ahmed,

    Is the problem reproducible also with our online demos?
    The issue might be related to the environment where the IE is running. There might be policy/security settings that prevent IE from printing documents from unauthorized users. I suggest to check this with your administrators.

    Regards,
    Todor
    Progress Telerik
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  7. Ahmed
    Ahmed avatar
    3 posts
    Member since:
    May 2016

    Posted 14 Jul in reply to Todor Link to this post

    Todor,

    Yes the problem is reproducible with your Online Demos.

    I have even checked the network calls (From Developer Tools -> Network) made at the time of Print button press and they seems to be working fine too, but still no Popup for Print opens.

    Can you suggest any specific security settings i should be looking at to making it work?

     

    Regards,

    Ahmed Khalid.

  8. Todor
    Admin
    Todor avatar
    175 posts

    Posted 18 Jul Link to this post

    Hi Ahmed,

    You could ask your administrators whether your user has permissions to print from IE.

    We cannot reproduce such an issue on our side, and will need more information to try to replicate and investigate it.

    What is the IE version that you use? If it is an old one, test to upgrade to the newest.
    Test also if the issue occurs on another machine with non-restricted permissions, so that we get an idea whether the problem is related indeed to user restrictions.

    Regards,
    Todor
    Progress Telerik
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