Telerik reportviewer export to PDF, printer doesn't recognize PDF document

[Jose]

We're working with an ASP.Net MVC web application development by us, using these components:

1) Telerik Reporting v.12.2.18.1129

2) Telerik ASP.NET MVC v.12.2.18.1129

3) Telerik Kendo JS v.2017.1.118.545

And we're using these hardware:

4) Tablet Samsung Android 10

5) Xerox Printer VersaLink B405

This web application uses telerik report viewer to render data. We're consuming the web application through Google Chrome using a tablet SAMSUNG and also one pc desktop.  When we generated the report by telerik report viewer using chrome and the pc desktop the document pdf is correct and the printer works nice; but when we generated the the report and export to pdf by telerik report viewer using the tablet the document pdf is not recognoized by printer (see attached printer_error_no1.png and #printer_error_no2.png). 

Any idea how to solve the problem with tablet ¿? I mean, the tablet prints any document pdf but the pdf generated by telerik report viewer doesn't work.

[Todor]

Hi Jose,

Generally, the Telerik Reporting HTML5-based viewers utilize a Reporting REST Service for report rendering. That said, whether you trigger the report rendering from a viewer on a desktop or on a tablet, the final PDF document should be the same as it gets rendered server-side.

Can you open the PDF that doesn't print with a PDF viewer?

Do you use the same Reporting REST Service with the two viewers?

Do you render the same reports with the same parameter values from the two viewers?

Can you send us the report definition, if possible with data, and the two PDFs for local investigation?

Regards,
Todor
Progress Telerik