telerik.reportviewer.axd find save NitroPDF

[Doug]

Our company has mandated moving to NitorPDF to replace Adobe to solve some latency issues on PC's running Reader X.   After an install of NitroPDF reader, the report viewer stops working.  I understand that it will only work with Adobe.  That being said, I have uninstalled NitroPDF reader from a few machines and am now getting the error described in the title and the image attached below.

The report viewer will display the report but will not open the print dialog box.  It only displays that message that telerik.reportviewer.axd file type is not found and wants to save or find.

I have confirmed this using your sales demo website.

These machines are running Windows 7 32 bit / IE 8


Doug

[Peter]

Hello Doug,

Clicking the print button in the Web Report Viewer initiates a request to the http handler of the viewer which would process the report on the server and would present the report for printing. This is done through the Acrobat PDF plug-in which is an ActiveX object in Internet Explorer browser. If the plug-in is not detected, it would fall back to the default browser print dialog. If that is not happening it might mean that your browser print is disabled.

If you want to use the true print, the following requirements must be satisfied:

• Javascript should be enabled in your browser.
• The Adobe PDF plug-in should be enabled in your browser. Disable any other print related plug-ins such as Foxit or Chrome PDF Viewer.
• Print menu in IE group policy should be enabled.
• ActiveX Filtering should be disabled.

Best wishes,
Peter
the Telerik team

[Pankaj]

Hi Doug ,

The report viewer is displaying the report but will not open the print dialog box.  It only displays that message that "Unable to perform the Print operation." in Google Chrome 
 I understand that it will only work with Adobe. But we can not force our Each client to disable the chrome reader and enable the  adobe reader plugin. 
Its working fine in all the browser

i have attached the code for print button , Provide me some solution for that

<telerik:ReportViewer Visible="false" ID="rptViewer" runat="Server" printmode="ActiveX"
                    autodatabind="True" ShowExportGroup="true" ShowRefreshButton="true" ShowNavigationGroup="true"
                    ShowPrintButton="true" Height="400px" Width="100%" EnableViewState="true" />

[Chavdar]

Hi Pankaj,

Actually the print functionality uses the Chrome plugin since this is the default one for the browser. This is also explained in our online documentation in the True Print help article. Therefore we will need some more information regarding your issue.

All the best,
Chavdar
the Telerik team

[Pankaj]

hi Chavdar,

As i told u  that we are using the telerik version 

<add path="Telerik.ReportViewer.axd" verb="*" type="Telerik.ReportViewer.WebForms.HttpHandler, Telerik.ReportViewer.WebForms, Version=4.0.10.423, Culture=neutral, PublicKeyToken=a9d7983dfcc261be" validate="true"/>

And on report viewer inbuilt print button after click i am geeting the alert that "unable to perform the print operation" 
that i need from you to solve Chavdar
the problem is with chrome only in all the browser its working properly 
Thanks 
Pankaj

[Chavdar]

Hello,

You are using an old version of Telerik Reporting which does not address the latest changes in the Chrome browser. You have either to upgrade to the latest version or hide the Print button of the viewer and implement your own printing mechanism.

All the best,
Chavdar
the Telerik team