Telerik Image editor does not loads up the image to edit

[Atul]

Hi,

I am using the classic render mode, and I can see some localisation is missing. I am using the Telerik DLL of version 2022.3.913.45
screenshot below:-


Can you please provide the localisation files supported by the Telerik DLL of version 2022.3.913.45? Also, the image editor preview is not working. Is it related to the localisation file not supported by the current version?



https://jam.dev/c/c5cfdd1e-882a-40e5-9185-1cef03a3eceb  <- recording 

The issue occurs intermittently; sometimes the image loads, and at other times, it does not. Please see the recording for more details, and let me know how I should fix it.

[Atul]

I am not sure why this request is returning 302 Not Found Telerik.Web.UI.WebResource.axd?type=iec&pr=c&key=d1449125-31a2-4970-bd99-a19bcec11939

[Rumen]

Is there a URL redirect in the app or in IISE on your machine/server? The status code of 302 (Status 302 MDN) means that the issue is due to a redirect.

Please examine the web.config and app and IIS settings on the dev/server machine and search for URL rewrites, redirects, or routing.

If you use a proxy, firewall, WAF or web sense program please disable it to see if it is not causing the problem.

[Atul]

Hi Rumen,

I'm not sure whether you've watched the recording or not. But the issue is intermittent. Sometimes the image loads, and sometimes it doesn't.
Can you please suggest the next step?

[Rumen]

Hi Atul,

Thanks for the update.

Given the intermittent behavior you're experiencing with the Image Editor preview and the 302 Not Found response for Telerik.Web.UI.WebResource.axd, this may be related to your server setup, especially if you're using a Web Farm or Web Garden configuration.

These types of environments require specific configuration to ensure consistent session state and resource availability across all worker processes or servers. Telerik controls like the ImageEditor rely on these shared states for loading resources properly.

To help clarify and guide you through the necessary configuration, I highly recommend reviewing this detailed blog post from Telerik:

• Integrate RadControls for ASP.NET AJAX in a WebFarm or WebGarden

This article covers:

• The difference between Web Farms and Web Gardens
• Why and how to configure a common machineKey in web.config
• How to configure controls like the ImageEditor using ImageCacheStorageLocation="Session"
• Required changes to the WebResource HttpHandler definition
• Best practices for accessing shared resources across servers

Please take a look and confirm if you're currently running in a load-balanced environment. If so, applying the outlined configurations should help resolve the issue with inconsistent resource loading.

Regards,
Rumen
Progress Telerik

[Atul]

Hi Rumen,

Thanks, can you please also share the localization files for Telerik DLL of version 2022.3.913.45

[Rumen]

Yes, of course, please find it attached.