Telerik controls not working IIS 7.5

[Sattar]

Hi,

I am developing telerik asp.net ajax proejct using .net 4.0 and vs 2012. All the controls are working fine in development environment, but it is working same (esp RadSlider & RadRadialGuage controls) after i deploy in the testing server(Windows server 2008 r2, iis 7.5). Find below my web.config file.
I really appreciate your help.

Thanks,
Jay

<?xml version="1.0"?>

<!--
  For more information on how to configure your ASP.NET application, please visit
  http://go.microsoft.com/fwlink/?LinkId=169433
  -->

<configuration>
    <connectionStrings>
      <add name="AppConStr" connectionString="Server=xxx.xxx.x.xx,1433;Database=xxxDb;User ID=xx;Password=xx;Trusted_Connection=True;Integrated Security=False" providerName="System.Data.SqlClient" />
    </connectionStrings>
    <system.web>
      <customErrors mode="Off">
        <!--<customErrors mode="On" defaultRedirect="ConstructionsPage.html" >
            <error statusCode="403" redirect="ConstructionsPage.html"/>
            <error statusCode="404" redirect="ConstructionsPage.html"/>-->
      </customErrors>
      <globalization enableClientBasedCulture="true" culture="auto:en-GB" uiCulture="auto:en" />
      <compilation debug="true" targetFramework="4.0">
        <assemblies>
          <add assembly="Microsoft.ReportViewer.WebForms, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845DCD8080CC91" />
          <add assembly="Microsoft.ReportViewer.Common, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845DCD8080CC91" />
          <add assembly="Microsoft.Build.Framework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=B03F5F7F11D50A3A" />
        </assemblies>
        <buildProviders>
          <add extension=".rdlc" type="Microsoft.Reporting.RdlBuildProvider, Microsoft.ReportViewer.WebForms, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91" />
        </buildProviders>
      </compilation>
      <pages>
        <controls>
          <add tagPrefix="telerik" namespace="Telerik.Web.UI" assembly="Telerik.Web.UI" />
        </controls>
      </pages>
      <httpHandlers>
        <add path="Reserved.ReportViewerWebControl.axd" verb="*" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91" validate="false" />
        <add path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" validate="false" />
        <add path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" validate="false" />
        <add path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" validate="false" />
        <add path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" validate="false" />
        <add path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" validate="false" />
      </httpHandlers>
      <httpModules>
        <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule" />
        <add name="RadCompression" type="Telerik.Web.UI.RadCompression" />
      </httpModules>
    </system.web>
  <system.webServer>
    <validation validateIntegratedModeConfiguration="false" />
    <modules runAllManagedModulesForAllRequests="true">
      <remove name="RadUploadModule" />
      <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule" preCondition="integratedMode" />
      <remove name="RadCompression" />
      <add name="RadCompression" type="Telerik.Web.UI.RadCompression" preCondition="integratedMode" />
    </modules>
    <handlers>      
      <remove name="ChartImage_axd" />
      <add name="ChartImage_axd" path="ChartImage.axd" type="Telerik.Web.UI.ChartHttpHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_SpellCheckHandler_axd" />
      <add name="Telerik_Web_UI_SpellCheckHandler_axd" path="Telerik.Web.UI.SpellCheckHandler.axd" type="Telerik.Web.UI.SpellCheckHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_DialogHandler_aspx" />
      <add name="Telerik_Web_UI_DialogHandler_aspx" path="Telerik.Web.UI.DialogHandler.aspx" type="Telerik.Web.UI.DialogHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_RadUploadProgressHandler_ashx" />
      <add name="Telerik_RadUploadProgressHandler_ashx" path="Telerik.RadUploadProgressHandler.ashx" type="Telerik.Web.UI.RadUploadProgressHandler" verb="*" preCondition="integratedMode" />
      <remove name="Telerik_Web_UI_WebResource_axd" />
      <add name="Telerik_Web_UI_WebResource_axd" path="Telerik.Web.UI.WebResource.axd" type="Telerik.Web.UI.WebResource" verb="*" preCondition="integratedMode" />
      <add name="ReportViewerWebControlHandler" preCondition="integratedMode" verb="*" path="Reserved.ReportViewerWebControl.axd" type="Microsoft.Reporting.WebForms.HttpHandler, Microsoft.ReportViewer.WebForms, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91" />
      <add name="ScriptResource" preCondition="integratedMode" verb="GET,HEAD" path="ScriptResource.axd" type="System.Web.Handlers.ScriptResourceHandler, System.Web.Extensions, Culture=neutral, PublicKeyToken=31BF3856AD364E35" />      
    </handlers>
    <directoryBrowse enabled="true" />
    <staticContent>
      <mimeMap fileExtension=".kml" mimeType="application/vnd.google-earth.kml+xml" />
      <mimeMap fileExtension=".kmz" mimeType="application/vnd.google-earth.kmz" />
    </staticContent>
    <defaultDocument>
      <files>
        <clear />
        <add value="index.html" />
        <add value="Login.aspx" />
        <add value="iisstart.htm" />
        <add value="default.aspx" />
        <add value="index.php" />
      </files>
    </defaultDocument>
  </system.webServer>
</configuration>

[Marin Bratanov]

Hi Jay,

Could you explain what you mean with "All the controls are working fine in development environment, but it is working same after i deploy"? From what I understand things are working and I am not sure what the issue that you are experiencing is.

Nevertheless, I can suggest you start by examining the following resources on troubleshooting any issues with deployment:
http://www.telerik.com/products/aspnet-ajax/getting-started/tech-sheets/system-requirements.aspx - the requirements for working with our controls. Note the following article that explains the prerequisites - MS AJAX primarily: http://www.telerik.com/help/aspnet-ajax/introduction-general-aspnetajax-info.html.

http://www.telerik.com/help/aspnet-ajax/introduction-troubleshooting-production-server.html - general troubleshooting

http://www.telerik.com/help/aspnet-ajax/introduction-web-resources-troubleshooting.html - in case you are getting the described JavaScript errors and/or resources fail to load

What I can also suggest is creating a new RadControls webSite (or WebApplication, depending on what project type you are using) and using the handlers from that web.config.


All the best,
Marin Bratanov
the Telerik team

[Sattar]

Hi Marin,

Thanks for your reply.

I have attached the screen-shots for your reference.

1. dev_pc.png - this is the output when i run from my development system.
2. server_url.png - the same project after i deploy to the server.

Look at the RadialGuage & RadSlider controls.

This will show you the difference,  what i am trying to bring up here. 

Thanks,
Jay

[Marin Bratanov]

Hi Jay,

What I see is that the controls are present but they do not have values set. This can be caused by a number of things:
- bad datasource connection on the real server, so no actual data is received
- some other error on the server in some custom code (e.g. the one that sets values)
- if this happens after a postback it is possible that the expected event handlers are not raised if this is a default document. This help article treats that particular case and offers a solution in case you have the same scenario.

Overall, I would advise that you attach a debugger to the server process and step through your code to confirm if this is the case.


Kind regards,
Marin Bratanov
the Telerik team