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Telerik Controls not loading correctly

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Silviu
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Silviu asked on 01 Dec 2015, 08:23 AM

I am having serious issues with Telerik controls not loading on the page without multiple refreshes.

Here is an example of how the HTML editor looks when it fails to load. This happens to pretty much all controls.

Using version: Telerik_UI_for_ASP.NET_AJAX_2015_3_930_Dev

No errors are being thrown on the server.

 

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Pavlina
Telerik team
answered on 04 Dec 2015, 08:44 AM
Hi,

The issue you are facing is really strange and in order to help you resolve it we need to replicate it first. Isolate the issue in a runnable project and send it to us so we can test it locally. Also specify if the problem persists in all browsers or can be observed in a specific one.

Regards,
Pavlina
Telerik
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Silviu
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answered on 04 Dec 2015, 08:49 AM

Hi Pavlina.

Unfortunately are unable to modify the project as it references multiple data sources within our company and contains sensitive data.

The web servers are on Azure VMs which use Azure load balancers. Seems like the issue comes from the load balancer as the site works better without it.

Are you aware of any extra config needed for the project when running the site on a load balancer?

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Pavlina
Telerik team
answered on 04 Dec 2015, 03:15 PM
Hi,

For more information about deploying Telerik project to Azure you can refer to the article below:
http://docs.telerik.com/devtools/aspnet-ajax/deployment/deploying-to-azure

As pointed there when you upload from a location that is ahead of the time zone in which the Azure servers are located the AssemblyResourceLocator does not work correctly until the servers catch up to the local time in which you upload. Please make sure that this Is not the problem in your case.

Additionally, you can try using CDN and see if this helps:
http://docs.telerik.com/devtools/aspnet-ajax/controls/scriptmanager/cdn-support/overview


Regards,
Pavlina
Telerik
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Omar
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answered on 14 Jun 2017, 08:42 AM
why telerik menu not loaded? 
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Pavlina
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Silviu
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